I'm trying to use a phone number for outbound call...
# support
a
I'm trying to use a phone number for outbound calls. But when I test a vapi phone number, I get this error -- sip-gateway-failed-to-connect-call
p
Hey! To help track down this issue, could you share: - The call ID This would really help us figure out what went wrong!
a
b2e5e4c5-e12b-42c3-8141-56c808900473
p
logs
šŸ”µ 02:05:27:652 Call
b2e5e4c5-e12b-42c3-8141-56c808900473
Waited 300s But Transport Never Connected. Hey ahmeds, the call never connected it was because of telephony failed. Can you try making another call again. Let me know how it goes for you.
a
I tried multiple times
With different numbers as well
p
šŸ”µ 02:28:02:185 Call
6af3c25c-a85f-41cb-a882-f1529c2fca69
Waited 300s But Transport Never Connected. šŸ”µ 02:05:27:652 Call
b2e5e4c5-e12b-42c3-8141-56c808900473
Waited 300s But Transport Never Connected. https://cdn.discordapp.com/attachments/1340144301132353637/1341039118276104255/Screenshot_2025-02-17_at_7.00.23_PM.png?ex=67b48b81&is=67b33a01&hm=9ddf5eca61c328271349b01faf6d7b9e74edc6b3122d838397eda381f46cde0c&
a
I'm also having this issue. Is it solved yet?
p
Hey Ad Stenfum, can you please ping me to your support ticket.
Hey Ahmeds, this issue occurs when your telephony does not responds or connects in required time or your SIP configuration has some issue. I suggesting checking in your telephony logs once, and then let me know what you found.