Assistant not ending call
# support
h
Hi our Assistants are not ending calls. They go on a loop saying goodbye over and over. Can we please get this looked at asap? We're launching tomorrow morning 7.30AM EAST Call ID: 761898a0-1655-4a44-a5c0-723c58fa3313 Call ID: 1a87ffb7-31ed-4464-9031-ff506f76a5a3 Call ID: c4f494a3-a433-4bfd-9987-c581afd66d89 The "End Call Function" is enabled and it was working a couple days ago fine. Now it's gone haywire, sounds terrible and concerned it's going to rack up a bill. Have included in the prompts "Trigger the endCall Function" "Then, silently Trigger the endCall Function" and that has not worked.
@User any news on this one please?
p
Liv, Looking into your calls.
Hello Liv, could you please attempt another call and set your model temperature between 0 and 0.3 ? Additionally, please add the “endCall” tool type to the call. "tools": \[ { "type": "endCall" }\]
h
@Shubham Bajaj can I please confirm is adding the “endCall” tool type to the call separately to this section? Does this feature work at all anymore? https://cdn.discordapp.com/attachments/1341663336621674558/1341918950904037500/Screenshot_2025-02-20_at_9.45.29_am.png?ex=67b7bee9&is=67b66d69&hm=07d59145c45cbdfb6f4c00c6ac848591cb5960817fbe0420474c4add8cdb7ef2&
p
Hey Live, both does the same job it's just the
Enabled End Call Function
is deprecated so I suggested better for future and more flexibility. Using either of them will do the same work but the former is deprecated
Enabled End Call Function
and the main key here is updating model temperature to 0.3.
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