Fake Customer-did-not-answer
# supportj
Juaní
02/19/2025, 8:12 AMI can't make calls. The assistant start speaking and when I talk it hangs suddently after 5 second. This happens on every call. You can check an example at call: 3c6f1010-173e-4fff-bd9c-3bfa9ec051e3
Please help, it stopped our service.
Juaní
02/19/2025, 8:16 AM@Shubham Bajaj This in the logs
08:09:21:868
[ERROR]
end-of-call-report Server URL Error: Request failed with status code 500
a
Aditya Agrawal
02/19/2025, 8:24 AMHI I can check for you if needed.
j
Juaní
02/19/2025, 9:00 AMyes please
Juaní
02/19/2025, 4:46 PMHi, i found it is a bug with the twilio voicemail.
These are the settings:
"voicemailDetection": {
"provider": "twilio",
"voicemailDetectionTypes":["machine_end_beep", "machine_end_silence","machine_start","human","fax","unknown","machine_end_other"],
"enabled": true
}
s
Shubham Bajaj
02/19/2025, 10:49 PMHey @Juaní checking if this is resolved for you?
j
Juaní
02/19/2025, 10:51 PMHi, but the voicemail detection seems bugged. I solved it by deactivating the voicemail function.
s
Sahil
02/21/2025, 5:03 AMHey Juani, can you help me understand why
voicemail detection seems bugged.j
Juaní
02/21/2025, 11:19 AMIt is working now
s
Sahil
02/22/2025, 6:20 PMMarking this ticket as solved.