Play.ht voices repeat a word over and prolong it f...
# supportk
kitten
02/26/2025, 1:56 PMThis happens on calls where it repeats the word and keeps saying the same word for a very long time.
a0be6d62-4921-44e9-b40e-bbdee05dcb62 at 30s
s
Shubham Bajaj
02/27/2025, 3:44 AMThe assistant appears to be stuck in a loop repeating "Some Brandon. So". You're observing this because after the LLM or model generated its response, the call was ended by the customer and only the initial part of it was transcribed. The response of the LLM was based on your prompts, messages context and user input.
🔵 17:56:58:017 Voice Input Formatted: "Awesome, Brandon! So, here’s the deal—I'll ask a few quick questions about your business, then I’ll show you, uh—how I’d handle your customer interactions.", Original: "Awesome, Brandon! So, here’s the deal—I'll ask a few quick questions about your business, then I’ll show you, uh—how I’d handle your customer interactions."
🔵 17:56:59:993 assistant Partial Transcript : Some Brandon: 0.9560547
🔵 17:57:00:980 assistant Partial Transcript : Some Brandon. So: 0.9970703
🔵 17:57:02:034 assistant Partial Transcript : Awesome, Brandon. So: 0.9951172
🔵 17:57:03:018 assistant Partial Transcript : Awesome. Brandon. So: 0.99316406
🔵 17:57:03:978 assistant Final Transcript : Some Brandon. So: 0.9941406
k
kitten
02/27/2025, 1:43 PM@Shubham Bajaj So how do I fix it?
kitten
02/27/2025, 1:48 PMYou need to listen to the recording
kitten
02/27/2025, 1:48 PMYour response here indicates you never looked at the recording to see what its doing
kitten
02/27/2025, 1:49 PMIts prolonging a single word
kitten
02/27/2025, 3:40 PMI had to switch the voice to elevel labs because support on this is taking way too long
s
Shubham Bajaj
03/03/2025, 4:17 AM@kitten Really sorry for your experience, from past few days I was not active so couldn't assist you actively.
Shubham Bajaj
03/03/2025, 4:18 AM@kitten Your right I went straight to logs w/o listening to call recording to look for unkowns, yeah after listening to call recording the wierd sound appears at the end of call.
Shubham Bajaj
03/03/2025, 4:23 AM@kitten Can you try 1-3 calls with the PlayHT 2/3 model instead? because current playht model is produceing wired sound.
Shubham Bajaj
03/03/2025, 4:23 AMIt's coming from playht side not from Vapi.