I can no longer access my account
# supportp
Paula Martins
02/26/2025, 2:03 PMHello,
I am unable to connect to my VAPI account.
The page keeps loading forever and doesn't enter.
I tried to reset the password, but when I received the reset email, the vapi website informed me that the link had expired.
Can you help me?
https://cdn.discordapp.com/attachments/1344308936265695284/1344321178017468477/vapi-login_google.mp4?ex=67c07c29&is=67bf2aa9&hm=69fee76943695f2ce60a011775b05cf39cb5052aabdebfde5929df06e070d7f7&
Paula Martins
02/26/2025, 2:53 PMe-mail google: paula.martins.unite@gmail.com
a
Alejo
02/26/2025, 3:32 PMReset cookies @Paula Martins
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Paula Martins
02/26/2025, 3:38 PMI already did that and it didn't solve it. @User
Paula Martins
02/26/2025, 3:53 PMGuys, help me with this? My automations are stopped, as this account is my admin account. And without access, I can't continue with my assistants.
Paula Martins
02/26/2025, 9:39 PMHelp, i need my account
k
Kyle
02/27/2025, 3:45 AMHey Paula, give me some time to check with the team regarding this your login issue and I will get back to you on this.
Kyle
02/27/2025, 6:25 AMI have shared your email address with the team, and I will provide an update once I receive any updates.
p
Paula Martins
02/27/2025, 10:27 AMHello, how are you? Thanks for getting back to me, I'll be waiting.
Paula Martins
02/27/2025, 11:28 PMGuys, can't you reset my password? I can register another one, no problem. I just can't lose my access. If possible, send me something to reset it by email. I've already tried using the "I forgot my password" option, but the system says it failed.
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arthur
02/27/2025, 11:43 PMHi Paula, sorry for the trouble. It seems like our fraud detection mistakenly flagged your account, could you try logging in again?
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Kyle
02/28/2025, 4:13 AMYour account was blocked by Dodgeball, but we have unblocked it for now. You can try logging in and it should work.
Kyle
02/28/2025, 4:19 AMYour account was blocked by Dodgeball, but we have unblocked it for now. You can try logging in and it should work.
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Paula Martins
02/28/2025, 10:22 AMHi guys, wow, how strange. Because I always log in with my Google account. I'll try to log in now.
Paula Martins
02/28/2025, 10:25 AMIt still doesn't log in, it just keeps loading.
Can't you reset your password? Send me a reset email so I can create a new password? Or if necessary, we can change the email too.
Paula Martins
02/28/2025, 10:44 AMIt's personal, my account won't log in at all.
I asked for a password reset, but it didn't work either, it takes me to the login page and not to change my password.
Can you change the email paula.martins.unite@gmail.com to paula.martins@grupounite.com.br? I can't lose this account, please.
Paula Martins
03/01/2025, 11:04 PMa
arthur
03/01/2025, 11:58 PMCan you create a new account and then we can link it to the existing team
s
Shubham Bajaj
03/03/2025, 5:20 AM@Paula Martins can you please create a new account and then as Arthur mentioned we will link to the exisiting account.
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Paula Martins
03/03/2025, 6:35 PMcreate an account paula.martins@une.cx
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Shubham Bajaj
03/06/2025, 10:33 PM@Paula Martins try now, your new account has been added to your old orgs.
Paula Martins
03/07/2025, 2:05 PMNow my new account won't log in!!!
My God.
Paula Martins
03/07/2025, 2:05 PMðŸ˜
Paula Martins
03/07/2025, 2:07 PMNow the account paula.martins@une.cx doesn't work either.
Paula Martins
03/07/2025, 2:08 PMPaula Martins
03/07/2025, 2:10 PM@Shubham Bajaj
s
Shubham Bajaj
03/11/2025, 3:12 AMpaula.martins@une.cxShubham Bajaj
03/11/2025, 3:12 AMYou have created mutliple orgs so it will take time to respond.
Shubham Bajaj
03/11/2025, 3:17 AMYour org has been unblocked, try making calls now in your org named
Testsp
Paula Martins
03/11/2025, 8:32 PM! ok, i'll test again
Paula Martins
03/11/2025, 8:32 PMWhy do you block orgs? Is there a specific rule that I need to know?
Paula Martins
03/12/2025, 10:30 AMGuys, I managed to log in and I was able to see all the orgs. Thank you very much for your help.
Paula Martins
03/12/2025, 10:30 AMk
Kyle
03/13/2025, 11:43 PMMarking this ticket as Solved ✅
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