I'm pretty new to Vapi - what's the best way to raise tickets and how well do they handle them? I logged one on here 24hrs ago

Hey @Ade You will receive the responses within the service level agreement (SLA). I have checked your ticket and shared your email address with the team. I will inform you about any updates as soon as I receive them.

For a personal antidote @Ade , the support team is really great. Not just them but the community is extremely active and helpful far more than bland, retell, or any other platform. They literally do daily office hours with the community which is almost unheard of.

I am still waiting, not been able to access my account for over 60hrs - so my experience for such a simple issue is very poor!

@Ade Your account was flagged by security bots, and it took some time to figure out if it was legitimate or a mistake. I’ve already sent you a reply with more details.