phone-call-provider-closed-websocket
# support
n
Hey. Getting these messages for a couple of the last calls. Call ID- 4411b532-1238-42a0-b74b-6b918361424e
v
Hi there! Could you please provide more details about the specific messages you're receiving for the calls with Call ID 4411b532-1238-42a0-b74b-6b918361424e? This will help me assist you better. 😊
n
The call is abruptly ending during operation and the stated is phone-call-provider-closed-websocket
p
"transcript": "AI: This is New York Pizza. How may I help you?\\nUser: Pickup order special number 2.\\nAI: Sure. Is this for pickup?\\nUser: Yes.\\nAI: Great. What kind of pizza would you like to order?\\nUser: Ricotta cheese and banana peppers.\\nAI: Got it. What size would you like for your pizza?\\nUser: A slice.\\nAI: Noted. Would you like to order anything else?\\nUser: No.\\nAI: Okay. Thanks. Can you clearly spell out your name so I can go ahead and place the order for you?\\n", whenever the user hangs up, the sip gateway sends a cancellation, which we register as `phone-call-provider-closed-websocket,`technically, it should be this customer-ended-call, but we have to fix it.
n
In this case the customer had not disconnected the call. We checked. I felt it might be some issue with the free vapi numbers we got for this one so I disconnected those and used our twilio ones. The issue never occured again. Just FYI.
Free Vapi number was the only different thing we had done that morning for the agent. Hence the conclusion.
p
Thanks for informing about it.