Hello. My knowledge base files are not displaying in the assistant configuration. I already tried uploading different types of files and creating a new assistant and the same problem. Does anyone had the saem problem? How do I fix it?

Hi there! 😊 It sounds like you're having a frustrating time with your knowledge base files not displaying in the assistant configuration. Here are some common issues and troubleshooting steps you can try: 1. **File Format and Size**: - Make sure the files you're uploading are in supported formats like Markdown, PDF, Plain Text, or Microsoft Word (.doc and .docx). Unsupported formats can prevent files from displaying. - Check that the file size does not exceed any limits set by the platform. 2. **Interface Display Problems**: - Sometimes, the UI might glitch. Try refreshing the dashboard or clearing your browser cache. Switching to a different browser can also help. 3. **Knowledge Base Configuration**: - Ensure that the

fileIds

are correctly added to

assistant.model.knowledgeBase.fileIds

. Double-check that the API calls to link the knowledge base are formatted correctly. 4. **Backend and API Issues**: - If you've migrated from a deprecated service, ensure that all knowledge base files are properly attached using the API. Sometimes, manual attachment is necessary if automatic uploads fail. 5. **Prompt and Configuration Errors**: - Verify your assistant's configuration settings, especially the

searchPlan

and

createPlan

properties. Adjust parameters like

scoreThreshold

and

searchType

for better accuracy. If you've tried all these steps and the issue persists, it might be helpful to document your attempts and reach out for support with detailed information about your configuration and any error messages you encounter. Let me know if you need more help! 🌟 Sources: - [Comprehensive Report on Issues with Knowledge Base Files in Vapi Assistant Configuration](https://discord.com/channels/1211482211119796234/1211483291191083018/1336887159948316733) - [Detailed Report on Troubleshooting Knowledge Base File Issues in Vapi](https://discord.com/channels/1211482211119796234/1211483291191083018/1336702249317171261)

I am using the VAPI Dashboard. Nothing is working. I tried everyting. different browser and eliminated al cookies and browser data and the files ar not displaying in assistant configuration to assign it that knowledge base.

I got the same issue, let me know if you’ve solved it. Files are added to the files tab but isn’t visible in the assistant knowledge base to select.

I'm experiencing the same issue. Uploaded many diff file types on the dashboard and I'm not able to use the Knowledgebase dropdown in the Assistant to select any files.

The KB UI interface has been temporarily removed because our old KB provider Canonical has discontinued its services, and we have transitioned to Trieve.. The dashboard interface will be updated to include the new provider by the start of next week. In the meantime, you can utilize the API to access the new provider’s KB functionality. Here are few links to setup KB: