Unable to use Back channeling option
# support
a
Even when i enabled the back channeling .Iam unable to get those sounds like hmmm mmmm
v
Could you please share more details about your setup? For instance, are you using any specific configurations or settings in Vapi that might affect the backchanneling feature? Additionally, have you noticed any error messages or unusual behavior when trying to enable this feature? This information might help us pinpoint the issue. 😊 Sources: - [Vapi's Backchanneling Feature](https://docs.vapi.ai/how-vapi-works) - [Common Issues with Backchanneling in Voice AI Applications](https://docs.vapi.ai/how-vapi-works)
a
@User i have enabled the back chaneling but in my call iam not gettong those
@User i have enabled the back chaneling but in my call iam not gettong those
s
Hey! To help track down this issue, could you share: - The call ID This would really help us figure out what went wrong!
a
call ID :052681c4-f2c9-4bdd-a87e-71a472b32ac7
hey any update
s
Backchanneling refers to the short verbal responses that show active listening during a conversation, such as "uh-huh", "mm-hmm", "yeah", etc.
a
yes, we too need those in coversations
s
Just select to your assistant from dashboard and then voice tab after that as you can see in the image you can enable and then it will work for you. https://cdn.discordapp.com/attachments/1346110645317275759/1348969121286586408/image.png?ex=67d164e5&is=67d01365&hm=3c4a68ed8aea723afea0a2c2d0f288b6a25103d9925ea22384ef9f475eb8d3c1&
a
yeah it was in enabled
s
Hey Abhiram can you share the assistant ID?
a
now its working
s
Marking this ticket as Solved ✅
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