Hi Vapi team / community! I am not receiving the Phone Number on a receipt of an Inbound call. I am setting up a transitory assistant and I can't understand why the phone number is not there when the server sends it to my webhook. Any ideas?

Hey there! 😊 It sounds like you're having trouble receiving the phone number in your webhook for inbound calls. Here are some common reasons and steps you can take to troubleshoot this issue: 1. **Webhook Configuration**: Make sure that the webhook URL in your VAPI dashboard is correctly set up to receive requests. If the URL is incorrect or not accessible, you won't receive the phone number. 2. **Twilio Setup**: If you're using Twilio, ensure that the webhook URL configured in Twilio for incoming calls points to your VAPI endpoint. It should not be directing to any phone number but should redirect public web traffic to your VAPI handling URL. 3. **Server and Network Issues**: Check your server's logs for any errors or connectivity issues that might be affecting the webhook calls. Ensure that your server is stable and can consistently receive requests. 4. **Call Handling Configuration**: Verify that the phone number is correctly associated with your assistant in VAPI. If the phone number isn't linked properly, it may not be included in the webhook data. 5. **Webhook Delivery Logs**: Review the webhook delivery logs in your VAPI dashboard to see if there are any failed attempts or errors that could indicate what went wrong. If you check these areas and still have issues, let me know, and we can dig deeper! Good luck! 👍 Sources: - [Common Reasons for Not Receiving Phone Number in Webhook](https://discord.com/channels/1211482211119796234/1211483291191083018/1334280135683084328) - [Handling Inbound Call Data on the Vapi Platform](https://discord.com/channels/1211482211119796234/1211483291191083018/1334194214518394940) - [VAPI Configuration for Ensuring Phone Numbers in Webhook](https://discord.com/channels/1211482211119796234/1211483291191083018/1332470088078590023)

Thanks for the quick reply. Unfortunately, I don't think that is the issue. I am receiving the webhook immediately when receiving the call however it is just missing ALL the basic details and the phone number in particular.

Hey @sky could you share the call ID so I could take a look?