11100 - Invalid URL format
# support
p
Getting this error in call logs 11100 - Invalid URL format i am using ngrok url
v
It looks like you're encountering the 11100 - Invalid URL format error while using an ngrok URL. This typically means that the URL you're using doesn't meet the expected format. Here are some steps to troubleshoot this issue: 1. **Check the URL Format**: Ensure your ngrok URL is in the correct format, which should be either
https://{subdomain}.ngrok.io
or
http://{subdomain}.ngrok.io
. 2. **Copy the Correct URL**: Make sure you are copying the exact forwarding URL provided by ngrok after you start it. This URL changes every time you run ngrok unless you have a static domain set up. 3. **Verify Server Configuration**: Ensure your local server is running on the correct port and that the port number matches what you used in the ngrok command (e.g.,
ngrok http {your_port}
). 4. **Check for Protocol Issues**: Make sure you are not using redundant protocols in the URL (e.g., avoid malformed URLs like
https://api.vapi.aihttps
). 5. **Inspect Webhook Configuration**: If you're using this URL for a webhook, ensure that it is correctly configured in your application. 6. **Test the URL**: Use tools like Postman or cURL to manually send requests to your ngrok URL to confirm it's accessible. If you follow these steps and still face issues, it might be worth checking the VAPI documentation for any recent updates or changes in requirements. Let me know if you need further assistance! 😊 Sources: - [VAPI Documentation Developing Locally](https://docs.vapi.ai/server-url/developing-locally) - [VAPI Documentation Ngrok Agent](https://docs.vapi.ai/server-url/developing-locally) - [VAPI Troubleshooting Guide](https://docs.vapi.ai/server-url/developing-locally)
k
Hey @priyansh, could you record a loom video so I can see what you’re doing and what error you’re getting?