text2speech glitches regularly
# support
m
Hi guys, regurarly I get a situation where agent voice breaks profoundly. e.g. beginning of this call https://dashboard.vapi.ai/calls/4bdb0d73-32b9-43ed-959f-0bb8579c34e0 Can I fix it on my side?
v
Hey there! I understand how frustrating it can be when the agent's voice breaks during calls. There are a few things you can check on your side to potentially fix this issue: 1. **Network Latency**: High latency can cause interruptions. Make sure your network connection is stable and has low latency. You can test your network speed to see if it's within acceptable limits. 2. **Connection Stability**: Ensure that your internet connection is stable. Unstable connections can lead to data packet loss, which might cause the voice to break. 3. **API Performance**: Check if there are any performance issues with the API you're using. Slowdowns or misconfigurations can lead to interruptions in voice delivery. 4. **Configuration Settings**: Review your configuration settings, especially those related to timeouts and thresholds. Misconfigurations can lead to premature termination of speech synthesis. 5. **Resource Utilization**: Ensure that your system has enough CPU and memory resources available. High usage can cause lag in processing, leading to voice breaks. 6. **Voice Model Selection**: If you're using a specific voice model, consider testing with different models to see if the issue persists. Some models may perform better than others. If you've checked all these and the issue continues, it might be worth looking into the logs for any error messages that could provide more insight. Let me know if you need help with anything else! 😊 Sources: - [Common Causes of Voice Breaking Issues in Voice AI Applications](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332286268805087272) - [Troubleshooting Steps for Voice Quality Issues in Vapi](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332133296347549797) - [Improving Voice Clarity in Vapi Calls](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336706862518636635)
m
The freeze is happening quite regurarly on the first intro phrase, here is another example: https://dashboard.vapi.ai/calls/44e3058f-583e-4590-b23c-628c74ecf2f3
k
Hey @Misha, let me check with 11labs teams on this what could have gone wrong meanwhile can you try changing the first message it will help you resolve your issue.
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