Outbound call not working using Twilio and Outboun...
# support
c
Followed https://docs.vapi.ai/quickstart/phone/outbound. Obtaining a Vapi number is not working (https://discord.com/channels/1211482211119796234/1346423870307176462) so I got a Twilio number, and added it successfully. But when I set my personal phone number as the outbound number and press the Outbound Call button, I see "outbound call successfully queued" but I don't get the call.
v
It sounds like you're having a frustrating experience with the outbound calls! Let's troubleshoot this together. Here are some steps you can follow to resolve the issue: 1. **Check Geographic Permissions**: Make sure that your Twilio account has the necessary geographic permissions enabled for the region you are trying to call. You can check this in the Twilio Console under the 'Geo Permissions' section. 2. **Account Status**: Ensure that your Twilio account is in good standing and that you have sufficient balance if you're on a pay-as-you-go plan. 3. **Configuration of TwiML Application**: Verify that the TwiML application associated with your Twilio number is correctly configured for outbound calls. If you're using webhooks, ensure that the URLs are set up properly and that your server is responsive. 4. **API Request Logs**: Check the Twilio Debugger for any errors or warnings related to your outbound call attempts. This can provide insight into what might be going wrong. 5. **Test with Another Number**: If possible, try using a different Twilio number to see if the issue is specific to the number you are currently using. 6. **Contact Twilio Support**: If the problem persists, consider reaching out to Twilio support with detailed logs and error messages for further assistance. Let me know if you need help with any of these steps! 😊 Sources: - [Vapi Outbound Call Quickstart](https://docs.vapi.ai/quickstart/phone/outbound) - [Twilio Debugger](https://discord.com/channels/1211482211119796234/1346423870307176462)
c
Oh, but of course when I tried a third (fourth?) time it worked. I'm going to leave this here so that you can investigate the flakiness, and so that other users see this and keep trying.
p
Apologies for the delay in response @cw, we’re out of numbers. We’re acquiring more from our vendor. Please wait for the numbers to arrive, and you can continue your purchase.
For the failed outbound call could you share the call ID so I could take a look?
c
@Shubham Bajaj - It is working consistently now, it might have just been latency in getting the Twilio number wired up completely. I started trying right after I imported the Twilio number into Vapi. After maybe 10 - 15 minutes, it started working consistently.
p
Marking this ticket as Solved ✅
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