It sounds like you're experiencing some frustrating issues with inbound and outbound calls on the Vapi platform. Let's break down the problems you're facing: ### Inbound and Outbound Call Failures 1. **Common Causes**: - **Permission Issues**: Check if there are any restrictions in your account settings, especially if you're using services like Twilio. Make sure your credentials are correctly configured. - **SIP Trunk Configuration**: Ensure that your SIP trunk settings are correct, including Credential ID, IP/Port, and Authentication details. - **Network Issues**: Look for any network delays or connectivity problems that might be affecting the calls. 2. **Troubleshooting Steps**: - Monitor your active calls to identify patterns in the failures. - Review your system configurations and ensure that everything is set up correctly. - Check for any server-side issues or outages that might be affecting call handling. ### Long Connection Times for Web Calls 1. **Common Problems**: - **Network Issues**: Firewalls or network configurations might be blocking WebSocket connections. - **Server-Side Problems**: There could be service outages or incorrect configurations on the server side. 2. **Troubleshooting Steps**: - Verify that your WebSocket URL is correct. - Implement timeout handling to manage long connection times effectively. - Check your network configuration to ensure WebSocket connections are allowed. If you need more detailed assistance, feel free to provide additional information or specific error messages you're encountering! 😊 Sources: - [Common Causes of Inbound and Outbound Call Failures](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336432457943351358) - [Troubleshooting Long Connection Times for Web Calls](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1329235631855108128)

@mrsee can you please add description to your ticket.