I'm having an issue where when I call my twillio number that's imported into vapi, and the assistant is attached to the inbound slot for the number. It still doesn't let me get through when I call the number I get Couldn't Get Assistant. Either Set The Assistant I D On The Phone Number. Or, To Debug Your Assistant Request, Check The Debugging Artifacts That Were Just Sent To Your Server. my webhook url is https://api.vapi.ai/twilio/inbound_call any clue why it still isn't working?

It sounds like you're running into the "Couldn't Get Assistant" error, which usually indicates a configuration issue between your Twilio number and Vapi. Here are some steps you can take to troubleshoot this: 1. **Verify Assistant ID**: Make sure that the Assistant ID is correctly set on your Twilio phone number. If it's missing or incorrect, Vapi won't be able to route the call to the right assistant. 2. **Check Webhook Configuration**: Ensure that your Twilio webhook is correctly pointing to your Vapi endpoint (

https://api.vapi.ai/twilio/inbound_call

). Double-check that there are no typos or misconfigurations. 3. **Review Debugging Artifacts**: Since the error message suggests checking the debugging artifacts sent to your server, look at those logs for more detailed error descriptions. They can provide insights into what might be going wrong. 4. **Test the Assistant Request**: Make sure that the payload returned to Vapi after an "assistant-request" matches the expected format. If there are discrepancies, it could lead to this error. 5. **Check Twilio Settings**: Ensure that your Twilio account's

Account SID

and

Auth Token

are correctly configured and match the information registered in Vapi. If you've gone through these steps and are still having issues, it might be helpful to reach out to Vapi or Twilio support for more specific guidance. Let me know if you need further assistance! 😊 Sources: - [Understanding the "Couldn't Get Assistant" Error in VAPI and Twilio Integration](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336652401733668864) - [Detailed Report on Setting the Assistant ID on a Twilio Phone Number in Vapi](https://docs.vapi.ai/quickstart/phone/inbound)

Review Debugging Artifacts in twillio or vapi?

You should review the debugging artifacts in Vapi. When you receive the "Couldn't Get Assistant" error, Vapi sends debugging artifacts to your server, which can provide detailed error descriptions and insights into what might be going wrong. Check those logs to see if they reveal any specific issues with the assistant request or configuration. If you need help interpreting the logs, feel free to share what you find! 😊 Source: - [Understanding the "Couldn't Get Assistant" Error in VAPI and Twilio Integration](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336652401733668864)

where can I find that in vapi? in logs it doesn't even show that twillio requested anything

Could you please confirm if the Vapi server is correctly set up to receive and log incoming requests from Twilio? It might be helpful to check if there are any network or firewall settings that could be blocking the requests. Additionally, are there any specific error messages or codes in the Vapi logs that might give us more clues? Source: - [Understanding the "Couldn't Get Assistant" Error in VAPI and Twilio Integration](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336652401733668864)

@User yo I'm at a loss, not sure what to do

@Hunter J. King looking into it.

yeah that was another issue I normally actually receive those lol, for some reason I wasn't even getting them. So there's a chance it was mostly Twillio's fault

Marking this ticket as Solved ✅