https://vapi.ai/ logo
Join Discord
Powered by
CANT ACCESS ACCOUNT
# support
m
Need urgent help - we cant login to our account and all our setup is not working can anyone please help us?
v
I'm sorry to hear you're having trouble! Could you please provide more details about the specific issues you're facing? Are there any error messages when you try to log in, or have there been any recent changes to your setup? This information will help us assist you better. You might also want to check if your browser is up to date and clear your cache and cookies, as these are common troubleshooting steps for login issues on the Vapi platform ([source](https://discord.com/channels/1211482211119796234/1211483291191083018/1336277538267201547)). Sources: - [Common Login Issues on the Vapi Platform](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283) - [Troubleshooting Access Issues with VAPI Account](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547)
m
it was working fine this morning but now..we can no longer access our account
Can you help use check? Here our account email used: info@interativecue.com
@User please help
We try to reset the password and we got it but we are so shock when we check that all Organizations are gone under our account. We are so worried beause we have a lot of clients under our account created and it was gone totally. We notice also that the dashboard has change. Please we need your help and attention on this issue. @User @Vapi Support Bot see screenshot https://cdn.discordapp.com/attachments/1347054709437108224/1347111975037173820/image.png?ex=67caa34a&is=67c951ca&hm=c6fefab6d9749d5a5e538724d0e68855b81e3d5db34e8a8b84aa9d8c60b22390&
s
@Mark Clint can you share your ORG ID and vapi account email.
m
Org ID: 554b8386-9d0d-4fe0-b351-afd128296f44 Vapi acc email: info@interactivecue.com
Hope you can help us.. We need to recover all of the missing organizations that we created 😫
s
@Mark Clint Please provide me with some time to validate the situation and attempt to recover what is feasible.
m
Thank you hope we can have a win on this @Shubham Bajaj
Do we have updates on this @User @User Our clients ask updates on the orgs 😫
k
Sent a password recovery link.
m
its not same as resetting the password? how to do that?
2 Views
PreviousNext
Powered by