Is there an issue others are experiencing with agent not hearing them today? Is it due to deepgram or Vapi?

Yes, you're not alone! 👋 I've found documentation showing other users have reported similar issues with agents not hearing them during calls. There's a known "deafness bug" where agents don't hear anything from users, often asking "Can you hear me?" This problem has been reported across different models and voices [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1340235729204285510). Regarding Deepgram specifically, there have been reports of network errors and transcription issues with this provider. Some users have resolved the problem by switching to alternative transcribers like Whisper or Azure [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1343602796717371393). Other related issues include: - Agents going silent during calls - Unresponsive agents after the first message - Problems with audio reception If you continue experiencing this issue, you might want to try an alternative transcription service if that's an option for your setup. Sources: - [Discord Message about deafness bug](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1340235729204285510) - [Discord Message about Deepgram issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343602796717371393)

this issue has just occurred to me today

Hey! To help track down this issue, could you share: - The call ID This would really help us figure out what went wrong!