Diffent answers when calling twilio numbers
# support
c
Guys do you encounter a different response when using numbers dialing in as opposed to talking with assistant on the web ? I do it’s a huge offence
v
Yes, different responses between Twilio phone calls and web interactions is a known issue! 😔 I've found several potential causes in our documentation: Network and Configuration Differences Variations in network latency and configurations between web-based interactions and phone calls can lead to differences in performance and response accuracy. Twilio's handling of calls differs from direct web interactions due to telephony-specific constraints. Common Technical Issues 1. Connectivity Problems - Timeout errors and connection failures between Twilio and VAPI servers can cause inconsistent responses 2. Audio Routing Issues - Differences in how calls and audio are routed can lead to varying audio quality and recording issues, especially with international numbers 3. AI Loop and Voice Recording Problems - Some users experience the AI getting stuck in loops or voice not being recorded properly Voicemail Detection Challenges Twilio's Answering Machine Detection occasionally fails or triggers too early, affecting the system's accuracy and user experience. These issues can definitely be frustrating! For more consistent responses, you might want to check your configuration settings for both Twilio and VAPI, particularly focusing on correct URLs and parameters. Is there a specific type of difference you're noticing between the phone and web responses? Sources: - [Discord Message about AI Loop Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1330872643037167626) - [Discord Message about Connection Failures](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1340864767941672960) - [Discord Message about Voicemail Detection](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342555558984814653) - [Discord Message about International Call Handling](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336432457943351358)
c
It’s always random the AI assistant states different answers and repeated when going thorough twilio or any other number yet on the dashboard it’s spot on
v
Hey! To help track down this issue, could you share: - The call ID - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
c
Ofcourse I’m not by my computer at the moment but will def share later