Conversation analysis for one of my latest conversation failed, please take a look on it, why it happended? this is an conversation ID: 76cb6f29-c501-4320-bbf6-0beb52aa5db6

Hi there! 👋 I don't have direct access to your specific conversation data, but I can help explain some common reasons why conversation analysis might fail and how you can troubleshoot it. Common reasons for conversation analysis failures: - Technical glitches or configuration issues in the platform - The conversation didn't follow the expected dialogue structure - Network latency issues affecting real-time analysis - Timeout issues during summary generation - Insufficient error handling in the system To troubleshoot using your conversation ID (76cb6f29-c501-4320-bbf6-0beb52aa5db6): 1. Check your configuration settings to ensure conversation analysis prompts and summary generation settings are correctly established 2. Look for timeout issues - you might need to [increase the summary timeout](https://discord.com/channels/1211482211119796234/1211483291191083018/1333684196648026112) 3. Check for any errors in the call processing logs related to this specific ID 4. Review the conversation to see if it met all the required criteria for analysis 5. Look for patterns if you've had similar issues with other conversations If you've tried these steps and still can't resolve the issue, you might need to contact support with your conversation ID for further investigation. Sources: - [Discord conversation about timeout issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333684196648026112) - [Discord conversation about workflow deviations](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341111315271516231) - [Discord conversation about technical glitches](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336785070408732764)

But this one was successful 8a3f3f04-72c4-441d-9dbb-55daee329df7 From my undersating the problem is happening when the conversation is longer than 5 mins. because the successfull one is 3 mins long

Hey! To help track down this issue, could you share: - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

1) It happened at 9 of March, the last conversation which was longer than 5 min was at 1 of March and it was with Analysis 2) I expect to get analysis in predefined data structure, in json format, i'm providing a screnshot of valid analysis 3) Instead of valid response I get empty object "N/A" https://cdn.discordapp.com/attachments/1348388624227504240/1349027818469593218/image.png?ex=67d19b8f&is=67d04a0f&hm=6f91987999f4023b4a74a556cbfce98abf1e40ab6977f21a755def6c74907846&

@OlehSavchuk increase the timeout seconds from 10 to 60 and then it will work as expected...

@User , thanks for suggestion, what if the call duration could be up to 20 mins, what kind of timout it could be? 60 will be fine?

Hello Oleja, yes you should be fine with these settings recommended by Shubham.