Error inbound call vapifault-transport-never-conne...
# supports
Seygi
03/10/2025, 1:49 PMWhen I try to call my VAPI assistant, the call gets answered, but the AI doesn’t say anything, and the call ends.
In the call logs, the ended reason is vapifault-transport-never-connected.
Could you help me troubleshoot this?
Callids
be703d44-ff89-47a0-b29e-e1b0b92d35b9
067375ab-e2b0-4933-ab0b-2caad307c5ea
4f524251-2fdf-4b0b-bf72-5471027911c7
e2937885-082d-45f7-a6ad-690023ec1e2b
7125cd2a-9061-4133-afa8-7ab24613d6cb
f
flake9
03/10/2025, 1:51 PM+1
c
Chris
03/10/2025, 1:55 PMWas just about to post the same, getting vapifault-transport-never-connected error on all calls on different accounts. Service is down.
l
Loler2006
03/10/2025, 2:00 PMSame
Loler2006
03/10/2025, 2:11 PMI am the only one that when I create a new assistant it works for a couple of calls and then gets this error ?
c
Chris
03/10/2025, 2:12 PMFor us we are seeing the error on about 95% of calls, one of us managed to get through, but right now all calls around seeing the same error
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Seygi
03/10/2025, 2:47 PM@Vapi @Vapi Support Bot @Vapi Incident @Shubham Bajaj
c
Chris
03/10/2025, 2:50 PMLooks like its been acknowledged - https://status.vapi.ai/incident/525770?mp=true
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Seygi
03/10/2025, 2:52 PMMy web calls are working but just after about 20 sec after hitting 'talk with assistant' button
a
Achal
03/10/2025, 3:05 PMSame for us
Achal
03/10/2025, 3:05 PM10+ calls missed. ee222b68-d7ed-4420-9c85-76528f834111 in case VAPI needs more examples
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Sooz
03/10/2025, 3:13 PMIs this Twilio specific and/or is there estimated time for mitigation? How can I subscribe to status updates
c
Chris
03/10/2025, 3:22 PMThey are saying its resolved: https://status.vapi.ai/incident/525770?mp=true
Chris
03/10/2025, 4:04 PMFor me it's working well now. Will continue to test
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Seygi
03/10/2025, 4:05 PMSame here. 🙏
s
Sahil
03/11/2025, 1:56 PMHey @Syegi @Chris @Sooz @Achal @Loler2006 @flake9, can you guys try now the issue has been resolved