Error on all call - silence no response - error me...
# supportc
Chris
03/10/2025, 2:07 PMCall ID:
7cbeb61e-2eb1-4e44-8bd1-52c4d27f779c
7454278d-71fc-41a5-a332-8fac406ad0b2
150e2e65-dbcd-4298-989e-1d284f5f61a6
83c2cd39-850a-4c07-9402-62a6d0bf0fb6
93275445-0dcc-4a38-a205-63ec73b47ae9
v
Vapi Support Bot
03/10/2025, 2:07 PMHi there! I see you're experiencing the "vapifault-transport-never-connected" error on multiple calls. This error typically indicates a failure in establishing a telephony connection within Vapi's system.
Common causes of this error:
1. Network issues preventing WebSocket connections
2. Telephony provider problems (e.g., Twilio connectivity issues)
3. WebSocket connection failures due to invalid or expired URLs
4. Misconfigured settings in your Vapi setup
5. SIP and network configuration issues
Here are some troubleshooting steps you can try:
1. Verify network settings:
- Check if your network allows WebSocket connections on required ports
- Look for firewall restrictions that might be blocking connections
2. Check telephony provider:
- Examine logs from your telephony provider (like Twilio)
- Verify the provider is properly connecting to Vapi
3. Test WebSocket connections:
- Verify your WebSocket URLs are active and correct
- You can test using a tool like `wscat`:
Copy code
wscat -c wss://[your-vapi-url]c
Chris
03/10/2025, 4:44 PMLooks to be working now 👍
v
Vapi
03/11/2025, 1:58 PMMarking this ticket as Solved ✅