Assistant stopped saying the first message after encountering a period. So far, it was working fine. All of a sudden, I am seeing this issue. Please let me know how to fix it. Call ID: 26f56936-db8d-4738-9777-bcf2aea998d5 16cc4e38-01e7-4741-a93e-68b2e324e1f6 df568f44-964f-4b1e-b4b0-90f02f207300 and more

Hi there! 👋 I'll help you troubleshoot why your assistant isn't saying the full greeting message. Based on the call IDs you've shared, here are some common issues and fixes: Configuration Issues: 1. Check your

firstMessage

configuration - make sure it's properly set in your assistant configuration [like this example](https://docs.vapi.ai/examples/voice-widget) 2. Verify your API key configuration - custom OpenAI API keys sometimes cause issues where the system stops after initial greeting [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1339884806229458946) 3. Try clearing your cache or changing the first message slightly - this has resolved similar issues [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1332483845949231154) Network/System Issues: 1. Check for SIP connection drops if using Twilio integration [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1334137548162728040) 2. Look for transcription overlap issues in your logs [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1336360452208332831) Troubleshooting Steps: 1. Review your logs for error messages or warnings [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1340813822193041499) 2. Verify webhook configurations if you're using them [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1336399188665040968) 3. Check network connectivity to ensure there are no disruptions [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1334001638876250233) The good news is there's no length limit for the assistant's first message, so that shouldn't be the issue! [source](https://docs.vapi.ai/changelog/2024/11/25) Let me know if any of these solutions help or if you need more specific guidance! 🛠️ Sources: - [Voice Widget Example](https://docs.vapi.ai/examples/voice-widget)

Hello Dhina, a few things; 1. Could you please adjust the voice model you're using to 11labs or Cartesia and try again? 2. Your prompt is 3,128 tokens, it's not causing the problem but lowering / optimizing that definitely will help performance overall.

VAPI - Any updates?

🔵 19:37:37:855 Getting Speech For

playht:s3://voice-cloning-zero-shot/801a663f-efd0-4254-98d0-5c175514c3e8/jennifer/manifest.json:0.9:undefined:undefined:undefined:undefined:1.2:16000:e1980c43a8410a5426d18f2071915312d96da35292e91cc841bb52c497c917e9

, "297" Text: "Thank you for contacting USA Medical Group. If this is a true medical emergency, please hang up and dial nine-one-one. I can help you with booking, canceling, and listing your appointments, sending a message to the nurse, front desk and answering general office questions How may I help you today?" 🔵 19:37:38:416 Say Request Saying 297... (say: Thank you for contacting USA Medical Group. If this is a true medical emergency, please hang up and dial nine-one-one. I can help you with booking, canceling, and listing your appointments, sending a message to the nurse, front desk and answering general office questions How may I help you today?) We are sending the complete message to PlayHT voice provider. It is coming from their side. So I will suggest to change the voice provider or the model. As you can see in the log above, we have sent the complete message. But eventually, it stopped on their side playing out the complete voice message. So changing the provider or model will help you or even sometimes the first message.