Hi there! I see you're having an issue with your imported Twilio phone number. Let me help you troubleshoot this 🔍 It sounds like you've already taken the correct first steps by importing the number and setting the webhook, but there are a few things we should check: 1. **Verify the assistant assignment in Vapi dashboard**: - Navigate to the "Phone Numbers" section in your Vapi dashboard - Find your imported number and check the

Inbound

area - Confirm your intended assistant is selected in the dropdown under

Assistant

[source](https://docs.vapi.ai/quickstart/phone/inbound) 2. **Check Twilio configuration**: - Verify your Twilio account credentials (Account SID and Auth Token) are correctly entered in Vapi - Ensure there are no conflicting webhook configurations in your Twilio account that might be overriding the Vapi settings 3. **Webhook troubleshooting**: - While your webhook URL is correct, check if there are any additional parameters or headers that might be misconfigured - Review the VAPI dashboard for webhook logs to see if there are any failed attempts or errors [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1334280135683084328) 4. **Common issues to check**: - Network delays can sometimes cause calls to be routed incorrectly - Configuration settings in Twilio might be causing calls to be redirected to an unintended assistant - There might be concurrency limit issues preventing calls from being handled by the correct assistant [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1341441918831431680) Let me know if any of these steps help identify the issue or if you need more specific guidance! Sources: - [Vapi Documentation Inbound Phone Calls](https://docs.vapi.ai/quickstart/phone/inbound) - [Discord Channel Webhook Configuration Discussion](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334280135683084328)

@Fire can you add description to your ticket.

Its been duplicated https://discord.com/channels/1211482211119796234/1348964972281069670

Hi, checking if this is resolved/solved for you?