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Change Account Email
# support
l
Hello, please change account email to ryaan@skew.digital OrgID: ca998fa8-cb6d-4c39-898a-5a7b710940b7
k
Hey man, I've passed this to the team to take a look at.
Hello, please create a new account with that email and give me your new orgID. From there I can transfer everything to your new account.
l
every single thing? even configurations and set ups and APIs? copy paste?
k
Exactly, we'll port over your existing setup to the new account.
l
new OrgID to port to: 34c7c16f-6a27-456a-8d45-c277d0b24522
k
We cannot change your existing account email to the new email as you have created the new account/org ID. I will suggest you to invite yourself to the previous org as you require. Let me know if you require further help or have more questions.
l
I am not sure if you read the above
Mason suggested i do a new account .... I initially asked to just change the email
the email of the original org is inactive in 7 days and I need to change it
Hi Shub
s
@lifeguru Mason was new to the process; he didn't have the info that the emails cannot be changed.
@lifeguru In case you are worried about your assistant's tools files Squads, they will remain as is. If you add yourself to the org as an admin, and once you have added yourself to the org, we can try moving the org to under your new account.
l
I added my new email as an admin to the org, what is next?
I am about to lose access to my old email and this is why this is time sensitive for me
A bit urgent please
k
From your old account, you just have to invite your new account with roll admin, and then that's it. Once your new account joins your VAPI org, it can access everything - assistant functions, tools, etc. under your org. That's all you need to be done.
l
I did that
I just want to delete my old account completely, I am losing the domain and do not want someone in the future who buys that domain to be bale to potentially log in
so can you either delete that email or do something about that?
are we able to do so?
Hey Shubham, I am sorry for the spam but I just need to finalize this. I am set to lose access to that email within 3 days and I need yo verify that this will not be an issue.
hi @Shubham Bajaj
Hello, my email domain is set to expire tomorrow - can you kindly advise on what we can do?
s
@lifeguru on it...
Hey, can you check your new destination org ID? all of your phone numbers, assistants, tools, knowledge base credentials have been moved from your source or to the new destination or confirmed and directly noted.
l
Can you delete the old org for me?
k
You can delete an organization by yourself through the VAPI dashboard. You have to visit the org page and there you can delete the org. For your information, if your organization is your primary organization, then your account and all other organizations are also deleted with it, so be sure of it. If it's not your primary org, also ensure that all of your current data has been transferred.
l
I tried doing that, and it showed me an error
k
Can you send an loom video showing the error message you are getting when trying to delete your own org?
l
Is this screenshot fine? Or does it have to be a loom video?
k
Ok, final confirmation before I delete your organization. If this organization is your primary org, then your account will be deleted and all organizations under your account will also be deleted. So, for me to continue, just reply 'yes', I'll delete your organization
l
Would the org you transfered to be deleted you mean?
My whole concept is transfering to the other org, and just deleting this org.
k
when I delete your current org, its account and all its sub-orgs will also be deleted. I need confirmation.
if your new organization is registered under a different account and a different email, then nothing will happen to that organization.
l
okay, then yes delete that org please
k
Marking this ticket as Solved ✅
l
thank you
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