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# support
c
Hi, We are trying to sign in, but we are getting an error recently. The email address: techadmin@cleverize.ai Could you please look into this? https://cdn.discordapp.com/attachments/1349235057323282484/1349235057469952021/image.png?ex=67d25c91&is=67d10b11&hm=aad612832047ae49f505159553cceebbc9e420534e1e46972f3aa380ffd4f620&
Our dev account is also locked, which is connected to our dev environment techadmin-dev@cleverize.ai
It asked us to do the KYC, and we completed that successfully!
@User
m
Hey Cleverize, let me follow up with you as soon as I can, currently I don't have access to more information to help you out but I will for sure loop in those who do and keep you updated
c
Thanks @Mason for that, I appreciate it.
s
@Cleverize can you try again for the email 
techadmin@cleverize.ai
whereas your email 
techadmin-dev@cleverize.ai
has failed the KYC Verification you have to initiate it again. Post kYC your account 
techadmin-dev@cleverize.ai
will work. cc: @Mason
c
@Shubham Bajaj Thanks for getting back to me I'm getting the same error still on both accounts.
It is now ok on techadmin@cleverize.ai However on techadmin-dev@cleverize.ai we still see the same error, the platform is not allowing me to get in to do the KYC again
@Shubham Bajaj @Mason Any update on techadmin-dev@cleverize.ai? Still can't sign in
p
Hey, can you try now? It should be resolved.
let me know how it goes for you.
c
Thank you very much @Shubham Bajaj , you are awesome 🙂
a
Hi @User , I have been getting this error for all my three accounts, could you please sort this out? Thank you! Email address 1: techadmin@cleverize.ai Email address 2: techadmin-dev@cleverize.ai Email address 3: techadmin-test@cleverize.ai
p
Hey, this ticket has been closed. You won't be getting any responses further. Please create a new support ticket.
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