Calls interrupted while absolutely not finished
# support
j
Call id examples : - 1cddbf03-e1c5-4045-8c68-c552f7334236 - 4f74b236-1ace-4450-ac49-45f306fb4c50 - 500fea98-1b4e-4d31-9338-3fff06329383 It's very weird as the assistant is speaking and the call gets interrupted all of a sudden. Couldn't understand what happened from the logs 🤔
p
Hey @jeebs To help track down this issue, could you share: - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
\[context\]
What response you actually got instead
: It's very weird as the assistant is speaking and the call gets interrupted all of a sudden.
All of these calls were terminated with reason
phone-call-provider-closed-websocket
which indicates successful calls. To determine if a call was unsuccessful, it is necessary to utilize successEvaluation. It is important to note Telephony terminated the connection from their end in this instance. We successfully answered the call and established the connection without any issues on our part. In summary, the phone-call-provider-closed-websocket typically signifies that the individual has ended the call.