Vapi is struggling with transfering the phone number everytime to a correct sales rep. She does it sometimes but other time she just says "are you still there" and never actually transfers the call

Hi there! I understand you're having issues with call transfers not consistently reaching the correct sales rep. This is a known issue with several possible causes 🔍 ## Common Causes of Transfer Issues 1. **SIP REFER Handling Problems**: Vapi relies on SIP REFER for transferring calls, and if your receiving system doesn't handle these properly, calls may disconnect immediately [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1337383511329345588). 2. **Configuration Issues**: The "are you still there" message typically appears when the transfer attempt fails but the call remains active. ## Troubleshooting Steps 1. **Check Your Logs**: Review call logs for error messages when transfers fail [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334114042876264518). 2. **Verify

transferCall

Configuration**:

json
   {
     "function": {
       "name": "transferCall",
       "parameters": {
         "destination": "+1234567890" // Ensure correct format
       }
     }
   }

3. **Verify Destination Numbers**: Ensure numbers are in E.164 format (e.g., +15558675309) and can receive calls [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1330632225612702725). 4. **Check SIP Settings**: Ensure your system is configured to handle SIP REFER messages properly [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332445611680372739). 5. **Review Assistant Logic**: Make sure your assistant's prompts and logic correctly trigger the transfer functions [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1330658574491008001). Let me know if you've tried any of these steps already or if you need more specific guidance! 👍 Sources: - [Discord Thread about SIP REFER issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1337383511329345588)

ok

If you still have issues, DM me and I'll may have a solution that will make your life easier.

I messaged you sir

Hello Harley, were you able to get this resolved?