Hello! I created a call with a transcrient assistant, I attached the fileIDs for the call properly yet when I ask the AI it says it has no files. Do you know what happened? Here's the callID:da253730-9d32-47bb-8d3a-761882052997 @Shubham Bajaj @Sahil

Hi there! 👋 I understand you're having an issue with your transcrient assistant not recognizing your attached fileIDs. Let me help you troubleshoot this! Based on the documentation I've found, here are some common reasons why this might be happening: 1. **Improper file attachment**: Make sure your file ID is correctly included in the

assistant.model.knowledgeBase.fileIds

parameter in your assistant's configuration. [This is a critical step](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335371096525897911). 2. **Knowledge Base configuration issues**: Check if your Knowledge Base settings have the correct

provider

field and

fileIds

setup. [This is especially important](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343612796717371393) if you're using a custom knowledge base. 3. **Indexing delay**: After uploading files, they may need additional time for indexing. The assistant may not provide accurate responses until indexing is complete. [This can take a few minutes](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336607973576933420). 4. **System synchronization**: Sometimes there's a delay in the system's synchronization. Try refreshing your dashboard to ensure it's not a temporary loading issue. 5. **Migration issues**: If you've recently migrated from Canonical to Trieve knowledge bases, you need to attach the Knowledge base using the API with the correct format. [This requires an API update](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338733363468697631). For your specific callID, I'd recommend checking your VAPI logs for any error messages related to file attachments and verifying that your configuration matches the expected format. I hope this helps! Let me know if you need any clarification on these steps. 😊 Sources:

Hey Manu, Please include the defaultQueryTool inside your assistant prompt. Here is a video for reference:

thanks I'll try!

Hello Manu, here is the best way to set it up: