One of imported Twilio Phone numbers is not workin...
# supportn
NS.inc
03/14/2025, 4:20 PMI imported two twilio numbers, and suddenly one number is not working.
I deleted that number and imported again, but same.
I also checked the configuration in twilio, and it seems it is properly configured for vapi inbound calls. Also, I checked the vapi number configuration in details using API:
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json
[{"id":"bd2f8a5f-5ab9-4b9e-b473-80df7aa8b216","orgId":"4defb146-8cf3-4b0e-860d-f99cf1e86166","assistantId":"64875436-2854-407f-a591-51be171afd9e","number":"+15074686713","createdAt":"2025-03-13T17:20:46.725Z","updatedAt":"2025-03-13T17:32:40.363Z","twilioAccountSid":"<MyTwilioSid>","twilioAuthToken":"<MyTwilioToken>","name":"Sport Club AI Agent (EN)","provider":"twilio","status":"active"},{"id":"7c8b86b8-6300-40ed-bef6-5685eabd278d","orgId":"4defb146-8cf3-4b0e-860d-f99cf1e86166","assistantId":"072d1e02-710b-45d9-9284-1dbe4977b7fb","number":"+13376742145","createdAt":"2025-03-13T15:22:49.419Z","updatedAt":"2025-03-13T17:31:06.789Z","twilioAccountSid":"<MyTwilioSid>","twilioAuthToken":"<MyTwilioToken>","name":"Karate Altinger","provider":"twilio","status":"active"}]p
Praveen
03/15/2025, 9:05 PMHey @NS.inc can you share the twilio logs for the following twilio Call SID CA3aa9897581a8d17208b67a7574471c17
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NS.inc
03/17/2025, 6:12 PMyes, I checked the logs in the starting point, and it is curious it says it is not connected to vapi assistant.
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Shubham Bajaj
03/18/2025, 11:28 PMI recommend you to delete your API keys, Twilio and Twilio account SID because they are already public so it might create an issue for you. Please remove it at first. I just took a look at them.
Shubham Bajaj
03/18/2025, 11:28 PMMake sure to delete these keys in your Twilio account as well, or regenerate them. After that, delete them from VAPI's account and then add them again. Eventually, you have to add your phone numbers again to use phone numbers with these new Twilio Auth tokens.
Shubham Bajaj
03/18/2025, 11:32 PM@NS.inc I looked into your phone number logs again. I don't see anything suspicious. So I suggest checking out like I said just like importing it again and if possible share the twilio logs with me so that I can also give it a try and see if something is wrong on our end.
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NS.inc
03/18/2025, 11:56 PMOk, I will check again. Thanks for your help.