My assistant always says goodbye when needs to use...
# supportj
Jvini
03/14/2025, 5:54 PMI'm using trieve as my knowledge base. I need search in a table stored in trieve to say the price of a product. But, every time that I ask for some price there, the assistant don't answer me or says goodbye. I don't know how to solve it. There is another way to make that? After I would like make questions as "what's the lowest price of jackets, etc". Can you help me?
v
Vapi Support Bot
03/14/2025, 5:56 PMHi there! 👋 I can help you troubleshoot your assistant that's saying goodbye when trying to access your Trieve knowledge base.
First, let's fix the knowledge base access issue:
1. Check your knowledge base configuration - Make sure your knowledge base is correctly set up with the appropriate
fileIds Copy code
json
{
"model": {
"knowledgeBaseId": "YOUR_KNOWLEDGE_BASE_ID",
"temperature": 0.2,
"provider": "openai",
"model": "gpt-4o",
"messages": [
{
"content": "You are a smart assistant who responds to user queries using the information you know or information supplied by outside context.",
"role": "system"
}
]
}
} Copy code
json
{
"searchPlan": {
"scoreThreshold": 0.3,
"searchType": "hybrid"
}
}Vapi Support Bot
03/14/2025, 5:56 PM2. Optimize your data structure - Make sure your product data is well-structured in Trieve and that chunk sizes are optimized (200-1000 tokens recommended) [source](https://docs.vapi.ai/knowledge-base/integrating-with-trieve).
3. Capture and pass queries - Ensure your frontend properly captures user queries and passes them to the Vapi assistant:
Copy code
javascript
let questions = getQuestionsFromUserInput();
let apiRequestData = {
type: "assistant-request",
call: {
questions: questions
}
};n
Nick K - CEO @ Trieve
03/14/2025, 11:21 PMIt's probably a system prompt issue
Nick K - CEO @ Trieve
03/14/2025, 11:21 PMIt usually needs to be tweaked with something so the model knows how to use the retrieved context
a
Aditya
03/15/2025, 9:01 PMHey! To help track down this issue, could you share:
- The call ID
This would really help us figure out what went wrong!