We have a weird bug since yesterday mid-afternoon,
Setup:
- Transient assistant with transient tools
- Twilio
When:
- It happens on most of our inbound calls (completely fine for outbound) since yesterday ~mid-afternoon
- We don't know what triggers it exactly
What:
- The agent will start looping on one of the first thing we said.
-> Hi what do you have in your inventory
-> We have {...} (After a tool call)
-> I'm interested in this
-> We have {...} (Same response as before but sligtly modified so regenerated)
-> I said I'd like to know more about {...}
-> We have {...}
etc..
- The agent speech is not considered in the recording (it's as if we are speaking alone and there's overlap)
- If the agent speaks too much, it triggers the silence timeout (most likely because the agent speech is not considered)
- The transcript is not accurate
What we noticed:
- No issues for outbound
- Once it loops, if we say something that involves a tool call, it will say the "startMessage" of the tool call, do the tool call but then, it will say the same thing.
Example call id:
5d416589-2407-40e7-930e-b0ab9137c47c