Agent repeats the same, recording with one voice
# support
v
We have a weird bug since yesterday mid-afternoon, Setup: - Transient assistant with transient tools - Twilio When: - It happens on most of our inbound calls (completely fine for outbound) since yesterday ~mid-afternoon - We don't know what triggers it exactly What: - The agent will start looping on one of the first thing we said. -> Hi what do you have in your inventory -> We have {...} (After a tool call) -> I'm interested in this -> We have {...} (Same response as before but sligtly modified so regenerated) -> I said I'd like to know more about {...} -> We have {...} etc.. - The agent speech is not considered in the recording (it's as if we are speaking alone and there's overlap) - If the agent speaks too much, it triggers the silence timeout (most likely because the agent speech is not considered) - The transcript is not accurate What we noticed: - No issues for outbound - Once it loops, if we say something that involves a tool call, it will say the "startMessage" of the tool call, do the tool call but then, it will say the same thing. Example call id: 5d416589-2407-40e7-930e-b0ab9137c47c
c
Hey Vinwcent, Just an update this appears to be a bug coming from the Twilio side. The team is actively investigating it and should have a resolution soon.
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