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<@1328398156924457102>  Bot is repeating the response to first question and not moving converstation forward. When you listen to the call back it has my voice at 100x speed which was not how the call actually went. Call ID: Mar 18, 2025, 12:57 2cd326f6-9463-4650-9080-b66e866d4e57

Hi- just wondering if you have any insight or fix for this issue? It's still happening to all our UK clients <@1233640756548206643>

<@1328398156924457102> Here is another example of looping issue: ca9f1766-18f1-4e15-bc88-5a88baf4410f

<@1351217599337205790> can you ping me to your <#1211483291191083018> ticket.

<@1295753231388901458> After investigating the logs from your recent calls, we've identified that Twilio's audio delivery is experiencing significant delays. These delays are causing what we call "drift" in our system:

1. **What's happening**: Twilio is not delivering your audio packets at a consistent rate, causing audio processing components to wait longer than expected between chunks.

2. **Impact**: This inconsistent audio delivery creates a cascade effect through our pipeline:
   - Voice activity detection becomes less reliable
   - Processing appears delayed
   - Overall call quality and responsiveness suffer
https://cdn.discordapp.com/attachments/1351646633497989130/1351995552732155934/Screenshot_2025-03-20_at_12.35.55_AM.png?ex=67dc677a&is=67db15fa&hm=d42eb0da4331e2f1e537e9166b31338b950b4ee6f0c17f1e9ba0cf2ff817bbda&

<@1295753231388901458> Can you try contacting the Twilio team once regarding this drift?  share this Twilio call SID `CA7b5e42b258a496623a302c569ecfeb8e` with them for their reference to look into this at priority.