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Struggling with silent transfer between squad memb...
# support
j
JTrannVA
03/18/2025, 7:44 PM
Hey all, I’ve got 3 agents in a squad. The first functions as a receptionist, which then can transfer to 2 separate agents. I just can’t seem to get them to silently transfer between each other. I keep getting the default notification about transferring the call. I’ve tried adding “trigger the transferCall tool with ‘assistantName’ Assistant in the global prompts. Left the opening message blank for the other (not first) agents. Also updated the API to change the firstMessageMode to “assistant-speaks-first-with-model-generated-response”. I just can’t seem to crack this one. Any ideas?
https://cdn.discordapp.com/attachments/1351642523931775007/1351642524196012123/IMG_5935.png?ex=67db1eb2&is=67d9cd32&hm=dc35070cd44ab4d753a64c6e6ef4ff82d3ac2ff5d75cf0a3cec20667a45ab51d&
https://cdn.discordapp.com/attachments/1351642523931775007/1351642524506128520/IMG_5936.png?ex=67db1eb2&is=67d9cd32&hm=3c2f619764bbfa11e2b2538e29ad79478970610305aa149c5279746663b55db8&
https://cdn.discordapp.com/attachments/1351642523931775007/1351642524866842664/IMG_5937.png?ex=67db1eb2&is=67d9cd32&hm=b80b00973c2260988526fd2d050bb83098f7ecfbae76b6d0658aca785dd23968&
a
Aniah
03/19/2025, 7:52 PM
Hey! To help track down this issue, could you share: - The call ID - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
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