Telnyx number not being picked up by Vapi (Respons...
# support
o
Hello I just setup an account on Vapi and am quite excited about the Squad option, which is something I've been looking for a few apps. I have number setup with Telnyx, but when I call it, it doesn't pick up. The Telnyx Logs show a failed call, with Response Code 400. The sip connection seems to work according to the logs (see image attached) On the Telnyx side : Delivery ID : 515e1598-4f6e-4a77-baca-63fad8767c5b Started at Mar 19, 2025, 4:37:13 PM call_control_id : "v3:iTeqCKn9nP47oE2JRrkaLrCLlSLbR2H4-CfLMNwBQ_-0vK82QFHwRQ" "connection_id": "2654587949366117633", "start_time": "2025-03-19T15:37:13.529037Z", "to_sip_uri": "+3226010688@185.246.41.140:5060" On the Vapi side I can only see Webhook logs, with Org ID : 5d8ff131-cca0-476c-a8f3-9d8f98cf3af0 Thanks
k
Hey Ouranos, can you share the phone number ID? This will help me understand what could have been going wrong for you.
o
@Shubham Bajaj here you go : d49d2db3-f9a2-44f9-80c9-ae90e1525d5d
@Shubham Bajaj were you able to find anything out about this?
k
Hey Ouranos, the dashboard method of importing Telenyx numbers is having some issues, which is why even after importing it, you are unable to use it. So, I will suggest removing the number and then integrating the Telenyx number with VAPI over the SIP trunking process. Here is the link to the documentation for importing the numbers:
Let me know how it goes for you. If you require further help or have more questions, feel free to reach out.