Hi, I am not sure that I understand how the Elevenlabs API Key Voice sync works. I am trying to use some voice IDs from the Elevenlabs community, but am getting pipeline-error-eleven-labs-voice-not-found for some of them. After some searching, I noticed that Vapi can sync voices from my personal library, to the Vapi elevenlabs account. The things that I don't understand are: - Will those voices be available to anyone using the Vapi elevenlabs account? - What happens if I remove the voices from my elevenlabs account (they are still available to the community), will they disappear from Vapi's elevenlabs account?

I'd love to know more about this as well

Hello Radu, Whatever Vapi account is using the API key will have access to that voice. Yes, the voice has to be added to your library to use the voice ID inside of Vapi using your 11labs key. Let me know if I can answer anything else for you!

Can we request voices to be added to the vapi elevenlabs library?

The voices added to VAPI account will remain accessible only when you are using VAPI 11labs key. So, when you switch to your account and you use your own key, and if then you add some voices, they are added to your account instead of VAPI. That's why you don't have access to the other voices. If you want to use VAPI voices, then you have to use the VAPI 11Labs key. As you were saying, you wanted to add a few voice. Then, you have to use our 11Labs Key; there is no alternative to it.

What I am saying is (number are hypothetical): - Vapi's 11labs account has 100 voices. - Our 11labs account has 5 voices. We want to use both the 5 voices from our account and your 100 voices. If we connect our account, we lose access to the 100 voices from Vapi's account, and can only use our 5 voices. How can we use all 105 voices? Can we request that our 5 voices be added to Vapi 11labs' account library? Those 5 voices are not custom voices, they're taken from 11labs' community.

Yes, if those 5 voices are available publicly in ElevenLabs library, you can add them to the VAPI account as well. Eventually, you'll have access to all 105 voices.

To the Vapi Elevenlabs account? If I use my Elevenlabs API key, I noticed that I lost access to 100 other voices.

Yes, you lose access to VAPI voices if you use your own 11Labs key. Instead, I'll say use our 11Labs key and then import your voices over there. Then you will have access to 105 voices.

How do I add voices to Vapi's Elevenlabs account?

Here's how you can add voices to a Vapi 11Labs account: First, you need to remove your 11Labs key. Second, you have to visit the voice library page. Over there, click on 'Add' and add the voice ID of the voice you want to add. Vapi uses those public voice IDs to fetch them and then eventually add it under its own account. After this, you can use the voices to within the VAPI account.

Perfect, thank you!

Marking this ticket as Solved ✅