Txt knowledge not working
# supportx
xDekohyx
03/21/2025, 11:35 AMHello, i have simple txt with like 5 FAQ for test and enabled on assistant. It is not working and assistant is not reading file.
this i got in my system prompt:
Important - don't make up information that is not in the prompt or in the files to study, if you don't know, apologize and offer to redirect. when querying, look for information in the files using "defaultQueryTool"
And still not reading simple .txt with FAQ
Any ideas? Thank you
k
Kyle
03/23/2025, 11:35 AMHey! To help track down this issue, could you share:
- The call ID
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!
x
xDekohyx
03/24/2025, 8:15 AMHello
Guys in txt i have:
question1: question1
answer1: answer1
question2: question2
answer2: answer2
.
.
.
Model gpt 4o
temperature 0.6
When i ask model exactly for example "question1" he responds than he dont know
File is attached to assistant
xDekohyx
03/24/2025, 8:17 AMFile is still processing:
{
"id": "2f06864f-e1af-4a80-9d29-c56ccfbb6abb",
"name": "faq test.txt",
"orgId": "0c7609ea-ceed-462d-bf3a-9f8ba3372373",
"url": "https://jtuyprjjgxbgmtjiykoa.supabase.co/storage/v1/object/public/files/1741537627767-8fb42021-6018-4e47-aeee-44c4b86b163f.txt",
"bytes": "2116",
"object": "file",
"purpose": "assistant",
** "createdAt": "2025-03-09T16:27:08.141Z",
"updatedAt": "2025-03-09T16:27:08.303Z",**
"mimetype": "text/plain",
"bucket": "files",
"path": "1741537627767-8fb42021-6018-4e47-aeee-44c4b86b163f.txt",
"status": "processing"
}
xDekohyx
03/24/2025, 8:18 AMcould it be that the file has diacritics?
xDekohyx
03/24/2025, 8:10 PMi dont know why .txt are still processing and assistant is not reading them:
[
{
"id": "bb1f42c4-b2bc-49bb-9a20-16aad1fba8db",
"name": "faq_test_bez_diak.txt",
"orgId": "0c7609ea-ceed-462d-bf3a-9f8ba3372373",
"url": "https://jtuyprjjgxbgmtjiykoa.supabase.co/storage/v1/object/public/files/1742804402381-82f26166-4080-472e-a479-b69cf60cbf00.txt",
"bytes": "1900",
"object": "file",
"purpose": "assistant",
"createdAt": "2025-03-24T08:20:02.857Z",
"updatedAt": "2025-03-24T08:20:02.895Z",
"mimetype": "text/plain",
"bucket": "files",
"path": "1742804402381-82f26166-4080-472e-a479-b69cf60cbf00.txt",
"status": "processing"
},
{
"id": "2f06864f-e1af-4a80-9d29-c56ccfbb6abb",
"name": "faq test.txt",
"orgId": "0c7609ea-ceed-462d-bf3a-9f8ba3372373",
"url": "https://jtuyprjjgxbgmtjiykoa.supabase.co/storage/v1/object/public/files/1741537627767-8fb42021-6018-4e47-aeee-44c4b86b163f.txt",
"bytes": "2116",
"object": "file",
"purpose": "assistant",
"createdAt": "2025-03-09T16:27:08.141Z",
"updatedAt": "2025-03-09T16:27:08.303Z",
"mimetype": "text/plain",
"bucket": "files",
"path": "1741537627767-8fb42021-6018-4e47-aeee-44c4b86b163f.txt",
"status": "processing"
}
]
k
Kyle
03/25/2025, 2:23 AMHey Milan, could you please share the Call ID? This will help me figure out what's going wrong for you.
x
xDekohyx
03/25/2025, 7:34 AMEvery call
k
Kyle
03/27/2025, 6:27 AMHey Milan, you have to share the call ID so I could take a look at what's going on here. Without the call ID, I cannot help you.
r
Raphael
04/30/2025, 5:29 PMSame issue here - text knowldge is taking forever to process
Raphael
04/30/2025, 5:30 PMMy best guess is that it's not processing anything at all...
k
Kyle
05/01/2025, 10:50 AMThis ticket has been marked as solved, and as a result, you will no longer receive any further responses. Kindly create a new support ticket to escalate your inquiry.