I have a custom transfer tool/function and it does work but sometimes the AI will say hold on while I transfer you and then just does nothing, and the call ends up silence timing out after some time. Here is an example call ID that just happened: 1ae06a9e-ac69-4acc-9f29-2620b266eee2

Hey, the uncertain behavior of the Transistor tool not working sometimes is related to the LLM and prompting. Allow me some time to get back to you to see what can be done. As I am observing others are having the same, so let me check what is the best solution for it.

Thank you. My first thing is going to be to try using a consistant later openai 4o model version

Can you try another call by setting your model temperature to 0.3? And using the following line to trigger the transfer tool call?

trigger the transfer_to_live_agent tool

Do I put that in the prompt or say it during the call?

Yes put in the prompt.

Alright will try that and see if any more issues during tomorrows live calls

Let me look into it and get back to you with a proper resolution. It's again more about prompting, but I'll need some time to see what could've gone wrong.

It’s just weird that the model even says “triggering transfer_to_live_agent” sometimes yet doesn’t actually trigger it

- If the caller expresses a live agent intent or asks to speak with someone specifically, inform them you’ll transfer them to a live agent, and trigger the

transfer_to_live_agent

tool. - Inform customers that order placement, modifications, and reorders require a live agent, and trigger the

transfer_to_live_agent

tool. - If requests are unfulfilled or functions fail, inform the user and trigger the

transfer_to_live_agent

tool. Try the following changes for 2-3 test calls and let me know how it goes for you.