getting Silence Timed Out on calls while there are interactions with user in the logs. Calls ids d61c0f1a-f171-48cc-b6ff-71a690e79868, c8dfe4bd-b69b-4e77-adec-7772784c92af

Hi there! I see you're experiencing "Silence Timed Out" issues with your calls despite having user interactions in the logs. Unfortunately, I don't have specific details about what happened during those particular call IDs you shared. However, I can definitely help explain what "Silence Timed Out" means and provide troubleshooting steps for this issue. According to the [Vapi documentation](https://docs.vapi.ai/calls/call-ended-reason), "Silence Timed Out" occurs when a call ends due to prolonged silence, indicating inactivity. This happens when there's a period of silence that exceeds a configured timeout. Here are some potential causes for this issue, even when user interactions are logged: 1. **Configuration Issues**: Your

silenceTimeoutSeconds

might be set too low. The default is 30 seconds, but it can be configured between 10 and 3600 seconds. If

machineDetectionSilenceTimeout

is longer than

silenceTimeoutSeconds

, it can prevent the agent from hanging up as expected. 2. **Speech-to-Text Issues**: Problems with the speech-to-text service (like Deepgram) might cause the system to not recognize user speech properly, leading to a silence timeout even when the user is speaking. 3. **Endpointing Problems**: The system might be prematurely detecting that the user has stopped speaking. This can happen if endpointing settings aren't configured optimally. 4. **Network Issues**: Network problems can interrupt the call and cause the system to detect silence, even if the user is interacting. For troubleshooting, I recommend: - Adjusting your

silenceTimeoutSeconds

to a higher value - Checking your endpointing configuration, especially

machineDetectionSilenceTimeout

,

machineDetectionSpeechThreshold

, and

machineDetectionSpeechEndThreshold

- Reviewing your call logs for patterns - Ensuring all network connections are stable Would you like more specific information about any of these potential causes or troubleshooting steps? Source:

Here Vladmir you need to make the following changes to the assistant so that the endpointing model gets ample amount of time to process user input and then it won't be running this issue.

markdown

```bash
curl -X PUT "https://api.vapi.ai/api/assistants/{assistant_id}" \
  -H "Authorization: Bearer {your_api_key}" \
  -H "Content-Type: application/json" \
  -d '{
    "startSpeakingPlan": {
      "waitSeconds": 0.6,
      "smartEndpointingPlan": {
        "provider": "livekit",
        "waitFunction": "200 + 8000 * x"
      }
    }
  }'

``` To use this curl command: 1\. Replace

{assistant_id}

with your actual assistant ID 2\. Replace

{your_api_key}

with your VAPI API key 3\. You can modify the

waitFunction

parameter if needed for more specific response timing This request will update the assistant to use: \- 0.6 second wait time before the assistant starts speaking \- The three standard transcription endpointing settings \- The LiveKit smart endpointing model for improved conversation flow