network error when using test tool
# supports
ShabnamE
03/22/2025, 4:00 PMgetting the error shown in screen shot:
What is th reason and is there a fix pls?
https://cdn.discordapp.com/attachments/1353035633819517000/1353035634020712559/image.png?ex=67e03021&is=67dedea1&hm=2869473da00c88f451b25e5726aba5f3b727d82d1fc344065206e6cb1bff40f1&
v
Vapi Support Bot
03/22/2025, 4:02 PMHi there! 👋 I see you're encountering a network error when using the test tool.
I don't have enough information about your specific environment to provide a definitive fix, but I can definitely help explain the potential causes and suggest some troubleshooting steps.
Based on the error message, there are several possible reasons for this network error when making a POST request to the make.com webhook:
## Potential Causes
1. **CORS Restrictions**: If you're testing from a browser, Cross-Origin Resource Sharing (CORS) restrictions might be blocking the request. According to [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333753317490294836), this is a common issue with web-based tools.
2. **Network Configuration Issues**: Your network settings might not allow outbound connections to make.com. As mentioned in [network troubleshooting documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333753317490294836), ensuring proper network configurations is essential.
3. **Firewall Blocking**: There might be firewall or network restrictions blocking connections to the webhook URL. [Troubleshooting guides](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334889631333875793) suggest checking for any firewall rules that might be blocking outbound connections.
4. **Server Downtime**: The make.com server might be experiencing downtime. According to [server troubleshooting steps](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1329235631855108128), it's important to verify if the server is up and running.
5. **Authentication Issues**: There might be issues with authentication tokens or credentials. [Documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333753317490294836) suggests verifying that any required authentication is correctly set up.
## Troubleshooting Steps
Vapi Support Bot
03/22/2025, 4:02 PMHere are some steps you can take:
1. **Check Network Connectivity**: Ensure your device has proper network access and can reach external servers. Try accessing other websites to confirm general connectivity.
2. **Verify the Webhook URL**: Double-check that the webhook URL is correct and hasn't expired. According to [webhook troubleshooting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336345690393149452), incorrect webhook URLs are a common issue.
3. **Try a Different Network**: Test the connection from a different network to rule out local network issues, as suggested in [connectivity troubleshooting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1329235631855108128).
4. Check Browser Settings (if applicable):
- Clear your browser cache and cookies
- Disable browser extensions temporarily
- Try a different browser
5. **Check Make.com Status**: Look for any service updates or maintenance announcements from Make that might explain the issue, as mentioned in [service status checks](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332269425352638497).
6. **Review Headers Configuration**: If you're configuring headers, ensure they're properly set within the server object, as noted in [header configuration guidance](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341644251510997083).
Is there any additional information you can provide about your setup or the steps you've already tried? This would help me give more specific advice.
Sources:
- [Reasons for network error when using test tool](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335141023600480318)
- [How to resolve CORS restrictions causing network errors](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333753317490294836)
Vapi Support Bot
03/22/2025, 4:02 PM- [Troubleshooting steps when the server is down causing network errors](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1329235631855108128)
- [Troubleshooting network connectivity issues causing network errors](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334889631333875793)
- [Common causes of network errors with POST requests](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336345690393149452)
a
Aniah
03/23/2025, 2:44 PMHey ShabnamE, the error message means we are unable to locate your server URL for testing the tool. You need to check if your server URL exists or it's publicly accessible.
s
ShabnamE
03/23/2025, 9:14 PMsolved
a
Aniah
03/25/2025, 2:04 AMMarking this ticket as Solved ✅