https://vapi.ai/ logo
Join Discord
Powered by
Regarding cost on the Vapi dashboard
# support
d
v
Hi there! 👋 I see you're having an issue with cost not showing on your Vapi dashboard. I'm unable to see the actual image you've attached, but based on your description, I understand that while latency is displaying (around 1800 ms), the cost information is no longer visible. Let me help you troubleshoot this issue! Here are some potential causes and troubleshooting steps for this problem: ### General Troubleshooting Steps First, try these general steps: * Check for browser updates and disable extensions that might interfere with the dashboard * Clear your browser cache and cookies * Try accessing the dashboard in an incognito/private window * Ensure your browser is up to date According to [general troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283), these steps can resolve many dashboard display issues. ### Common Reasons for Cost Not Displaying Several known issues could cause cost information to disappear: 1. **Data Synchronization Issues**: According to [user reports](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339474275480113183), there have been instances where "the data is currently not in sync properly" on the Vapi platform. 2. **Dashboard Glitches**: Temporary glitches can cause data to not display correctly, as mentioned in [support discussions](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334199867073105920). 3. **Recent Vapi Updates**: There were updates to "Call Cost Information" and an "Updated Billing Page" on October 9, 2024, according to the [Vapi changelog](https://docs.vapi.ai/changelog/2024/10/9), which might affect how cost is displayed. 4. **API Errors**: 404 or 500 errors could prevent the dashboard from retrieving cost data, as noted in [user discussions](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1328923059905630238).
### Alternative Ways to Access Cost Information If the dashboard continues to not display cost information, you can use the Vapi analytics API as an alternative: According to [API documentation discussions](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334161680988377119), you can retrieve cost data using the analytics API with a curl request like:
Copy code
curl --location 'https://api.vapi.ai/analytics' \
    --header 'Content-Type: application/json' \
    --header 'Authorization: Bearer token' \
    --data '{
        "queries": [
            {
                "name": "getAnalyticsByAssistantID",
                "table": "call",
                "timeRange": {
                    "start": "2025-01-29T00:00:00Z",
                    "end": "2025-01-29T23:59:59Z",
                    "step": "day"
                },
                "operations": [
                    {
                        "operation": "sum",
                        "column": "cost"
                    }
                ]
            }
        ]
    }'
### Check VAPI Configuration Verify your VAPI configuration: * Check the server URL in the Account page on the VAPI Dashboard is correctly pointing to the endpoint * Review server logs to identify if messages are being sent from VAPI but not received by the server These steps are recommended in [configuration troubleshooting guides](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334054297339433022). Is there anything specific about your setup or when this issue started that I can help you with further? Sources: - [General Troubleshooting Steps](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283) - [Data Synchronization Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339474275480113183)
k
According to the new VAPI plan, you won't be able to see the call cost as you are using it (you are under a VAPI free 1k minutes per month plan). Once you convert your account to a pay-as-you-go model, then you will be able to see the call cost and pay using the credits as well.
2 Views
PreviousNext
Powered by