I am trying to get goalsv1 agent to transfer the call to businessintelligencev1 agent. I have set up the squad, set up the destination, and told it what to do in the prompt. Nothing is working, and no transfer is taking place. goalsv1: 66b8d80f-034e-44f4-9c94-4c4169cdbbef businessintelligencev1: ff489ce2-8d2d-4a45-b0b2-b3695e295943 squad ID: da4506ba-0a4f-4716-94fd-ccac7fcb3acb

I'd like to help you troubleshoot this call transfer issue between your Squad AI assistants. Based on the information you've provided, there are a few key areas we should check: 1. **Squad Configuration**: Could you share more details about how you've configured the destinations in your squad? Specifically, I need to know if you've properly defined destinations for each member in the squad configuration. According to [our documentation](https://docs.vapi.ai/squads/silent-transfers#squad-and-assistant-configurations), if squad members don't have destinations configured, the root assistant won't be connected to the other assistants, which prevents transfers. 2. **Error Messages**: Are you seeing any specific error messages in the logs when the transfer attempt happens? Something like "No transfer destination returned" would help identify the issue. 3. **Prompt Instructions**: Could you share the specific prompt instructions you're using to trigger the transfer? The way you're instructing the assistant to perform the transfer could be affecting the outcome. 4. **Server Event Configuration**: Have you enabled the "phone-call-control server event" in your assistant settings? This can sometimes interfere with the

transferCall

tool functionality. 5. **Transfer Method**: Are you using the

transferCall

tool in your implementation? If so, how exactly are you implementing it? This information will help me provide more targeted troubleshooting steps for your specific situation. Sources: - [Squads are Necessary for Assistant-to-Assistant Transfers](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1330092161835733013) - [Squad Configuration and Destinations](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339776555639115776) - [Using the

transferCall

Tool](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335090144906051656)

There was absolutely nothing in the log even indicating that a transfer had tried to take place @Vapi Support Bot

Hi there! I understand your frustration with the call transfer not working between your Squad AI assistants. Based on your message that there's nothing in the logs indicating a transfer attempt, I can help troubleshoot this specific issue. When there's no indication in the logs that a transfer was attempted, this typically points to a few specific issues: 1. **Squad Configuration Issues**: According to the [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339776555639115776) I found, if squad members don't have destinations properly configured, the root assistant won't be connected to the other assistants. This means the transfer won't even be attempted, which would explain why nothing appears in the logs. 2. **Prompt Logic Not Triggering**: The assistant might not be reaching the point in its logic where it attempts to transfer. This could be due to: - Conditions for transfer not being met in the conversation flow - The prompt instructions might not be clear enough to trigger the transfer action - The assistant might be getting stuck in a dialogue loop before reaching the transfer point 3. **TransferCall Function Issues**: If you're not defining the

transferCall

function correctly, the system won't recognize the transfer attempt. Make sure you're not defining the assistant name in the

transferCall

function, as this can cause issues. 4. **Server Event Interference**: The ["phone-call-control server event"](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335869152535121960) might be interfering with the

transferCall

tool if it's enabled. 5. **Model Temperature Setting**: Consider setting the model temperature to 0.3, as this has been suggested as a solution in similar cases where transfers aren't working properly.

issue resolved

Marking this ticket as Solved ✅