Hey guys, this is the 4th time that this is happening. When you're doing update on the UI, the assistant seems that is getting updated too; We had all our assistant using the VAPI smart endpoint, and they are all using the default... and the difference in the calls is quite obvious, having production customers complaining about it. Can we please on the next update, take care on non-breaking the already setup assistants? 🙂 If you need example, just check all the old assistant we have in our account they are all been resetted. I haven't call with the API to check, however as soon as we save re-using the VAPI endpoint, the difference is clear.

I understand your frustration with this recurring issue, and I'm sorry it's affecting your production customers. You're right - this shouldn't be happening, especially multiple times. I've escalated this issue to our technical team right away. They'll need to investigate why UI updates are resetting your assistant configurations to default values. While they work on a permanent solution, you might consider using the API as a workaround to modify your assistant settings instead of the UI. This approach may help bypass the UI-related bugs causing these resets. Our team will reach out to you directly about this issue. Thank you for bringing this to our attention and for your patience as we work to resolve it. 👍

Hey Alberto, Sorry for your experience. Can you share your organization ID? Most likely you are on the Daily channel, and on the Daily channel, we release daily fixes and new features. That's why things don't go right for you. I'll suggest you switch to the Weekly channel by visiting the organization page from the dashboard. You'll receive more mature and better-tested updates. Tested throughout the week.

What do you mean? I'm talking about the Assistant setting that you save in the UI

Hey Alberto, Organization channel decides the frequency of features you receive. By default, each org was set to daily channels, and then you receive daily updates, which eventually result in some failures and bad experiences for you. But now I have switched your organization channel to weekly. So now you will receive more mature updates, and you won't be running into these problems again.