Hey Team, I have successfully linked a number using Plivo, but I am still facing an issue—I am unable to make or receive calls. Could you please check my dashboard and settings to identify any misconfiguration or potential issues? Let me know if you need any further details. Looking forward to your support. please check my pics from plivo dashboard and vapi dashboard- https://cdn.discordapp.com/attachments/1353997155349827635/1353997155789963426/Screenshot_2025-03-25_at_12.38.19_PM.png?ex=67e3af9d&is=67e25e1d&hm=ac7f9e2dd2399bdf33e185a10528bf50f6d08324bdeb7fc010e82791412af156&

Hi there! 👋 I see you're having trouble with your Plivo calls. I'm unable to directly check your specific dashboard settings since I don't have access to your account. However, I can definitely help troubleshoot the "Error Reaching..." hangup cause and 0-second call duration issues based on the call logs you've shared. Based on the information I found, here are some potential causes and solutions for your issue: ## Network and Connectivity Issues * Ensure you have a stable internet connection * Check your firewall and network configuration to allow SIP traffic * Verify there are no issues on Plivo's end ## SIP Configuration Issues * Verify that the SIP URI in your configuration is correctly formatted and points to a valid SIP address * Make sure your SIP server or PBX is configured to accept calls from Plivo's servers * Check if your SIP endpoint requires authentication and ensure the credentials provided to Plivo are correct ## Webhook Configuration * Ensure the webhook URL configured in Plivo for incoming calls is correctly pointing to the VAPI endpoint (if you're using VAPI) * The webhook should point to a URL that handles API requests, not to a number ## Check Plivo Account Settings * Verify your account permissions and ensure your account is in good standing * Confirm that your phone number is active and has the 'Voice' capability enabled * Check for any geographic restrictions that might be preventing calls to/from certain regions ## Server URL Configuration in VAPI * If you're using VAPI, check the configuration in the VAPI Dashboard to ensure that the server URL is correctly set up * Double-check that the server URL is correctly set in the VAPI dashboard or configuration file Would you like me to provide more specific troubleshooting steps for any of these areas? Sources: - [Plivo unable to make or receive calls troubleshooting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334651376743092355)

Hey! To help track down this issue, could you share: - The Phone Number ID This would really help us figure out what went wrong!

yes

Marking this ticket as Solved ✅