Hello. I loaded $1,000 into my account with my credit card. But it shows up in the free plan. I can't use my credit. I can't upgrade my plan. Can you help me? https://cdn.discordapp.com/attachments/1353998033146347582/1353998033431302226/image.png?ex=67e3b06f&is=67e25eef&hm=dd833306c250769976cbedb9ba1b9ba606dabca618edbb7845c0c8cd34e8048e&

Hi there! I see you've loaded $1,000 into your account but you're still on the free plan and can't use your credit or upgrade. This is definitely frustrating! Based on what I can see from your screenshot, you have a credit balance of 1010 and have already used 1,005.161 minutes of your free limit of 1,000 minutes. Could you tell me what specific steps you've already taken to try to upgrade your plan? Have you tried clicking on "Switch to Credit Based Billing" on the [billing page](https://dashboard.vapi.ai/org/billing)? Also, have you received any error messages when attempting to upgrade? There are a few known issues that might be affecting your ability to upgrade: - Trial accounts have complimentary credits that sometimes can't be used for purchasing add-ons - There might be account-specific settings that need adjustment - Some users have experienced UI bugs in the dashboard Any additional details would help me provide more targeted troubleshooting steps! Sources: - [Switching to Credit-Based Billing](https://docs.vapi.ai/changelog/2024/10/10) - [Billing FAQ](https://docs.vapi.ai/billing/billing-faq) - [Known issues with plan upgrades](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336339138898694184)

Hey Hakan, We have a new VAPI plan under which you get 1000 VAPI minutes per month. Once you're about to use this limit or about to consume these minutes, the team will contact you to upgrade your plan to a pay-as-you-go plan where you'll be able to use your credits to use VAPI services. In your case, I can refund the credits to your account. You have to just share your primary VAPI billing email or primary organization ID, and then I do the refund. Another option is if you want to continue, I can convert your account directly to pay-as-you-go where you'll be using your credits only to use VAPI services. Let me know which route you want to move forward.

Hello. I've emailed everywhere, but no one's contacting me to upgrade to a paid plan. I want to use my credit. You can convert it to pay-as-you-go. Account one address is echocall@echopos.com.tr. I will use an average of 50,000 min per month. Please help me to keep the system going. My call center can't work.

Hey Hakan, I am forwarding your request to our team for the above mentioned email.

please, thank you.

Hey Hakan, can you share your primary Org ID? I'll do the upgrade

7e425fe0-bea5-48e9-9db2-a801107acaec

Done, please check.

Thank you. Problem solved.

Marking this ticket as Solved ✅