Alberto
03/25/2025, 8:26 PMVapi Support Bot
03/25/2025, 8:27 PMc51f92d8-6e98-465e-9a0e-0567aa03936d
.
To better assist you, could you please provide some additional details about this call:
1. When did this error occur? (approximate date and time)
2. What were you trying to do when this error happened? (making an outbound call, receiving an inbound call, etc.)
3. Did you notice any specific behavior before the error occurred? (call not connecting, call dropping suddenly, etc.)
4. Do you have access to any logs related to this call that you could share?
This information would help me identify the specific cause of the UNKNOWN error, as there are [several potential causes](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334279837581443215) including system outages, call initiation issues, telephony provider problems, or network connectivity issues.
Sources:
- [Call Ended Reason Documentation](https://docs.vapi.ai/calls/call-ended-reason#unknown)
- [Discord Thread on Unknown Errors](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334279837581443215)
- [Discord Thread on Call Initiation Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336407849806462976)Kyle Brunker
03/26/2025, 11:58 PM