c51f92d8-6e98-465e-9a0e-0567aa03936d - UNKNOWN err...
# support
a
Could you have a look of what happened here?
v
Hi there! I'd be happy to help you investigate the UNKNOWN error associated with call ID
c51f92d8-6e98-465e-9a0e-0567aa03936d
. To better assist you, could you please provide some additional details about this call: 1. When did this error occur? (approximate date and time) 2. What were you trying to do when this error happened? (making an outbound call, receiving an inbound call, etc.) 3. Did you notice any specific behavior before the error occurred? (call not connecting, call dropping suddenly, etc.) 4. Do you have access to any logs related to this call that you could share? This information would help me identify the specific cause of the UNKNOWN error, as there are [several potential causes](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334279837581443215) including system outages, call initiation issues, telephony provider problems, or network connectivity issues. Sources: - [Call Ended Reason Documentation](https://docs.vapi.ai/calls/call-ended-reason#unknown) - [Discord Thread on Unknown Errors](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334279837581443215) - [Discord Thread on Call Initiation Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336407849806462976)
k
I looked into the call log, the call didn't end with a unknown error; instead, the call terminated with the assistant saying the end call phrase. So, I'll suggest you take a look at the call ID again. You might have shared the wrong call ID.