Based on the information I have, Vapi's HIPAA compliance subscription ensures that
Vapi itself doesn't store any customer data, call logs, recordings, or transcriptions. However, I couldn't find a definitive answer about whether this covers the LLM and transcriber models.
What I did find is that Vapi recommends checking directly with the service providers like OpenAI (for LLMs), 11labs (for TTS), and Deepgram (for STT) regarding their HIPAA compliance status. This suggests you might need separate arrangements with these providers.
To help you better, could you share which specific LLM provider (like OpenAI, Anthropic, etc.) and which transcription service (Deepgram, Gladia, etc.) you're planning to use with Vapi? This would help me provide more targeted information about their HIPAA compliance options.
Sources:
- [Discord Thread about HIPAA and Service Providers](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1340678434703282207)
- [Discord Thread about HIPAA Compliance and Data Storage](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332423973715316868)
- [Discord Thread about HIPAA Configuration](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342138198230302870)