vapi auto reload credits is not working, lost the history of payments, and now is offering to move to startup ?? Vapi Startup comes with an improved interface, and detailed minutes tracking. You will not be able to revert this change. need some guidance here kind of urgent

Hi there! I understand you're facing some urgent issues with VAPI PAYMENTS auto-reload credits not working and lost payment history. This is definitely frustrating, especially when you're being offered to move to Vapi Startup at the same time. I can't determine the exact cause of your specific issues, but I can provide some guidance based on the information I have available. ## Auto-Reload Credits Not Working There could be several reasons why your auto-reload feature isn't working: - **Payment Issues**: This could be due to card restrictions, insufficient funds, or incorrect billing information according to [VAPI support documentation](https://docs.vapi.ai/billing/billing-faq). - **Frozen Wallet**: If your credit balance is negative, your wallet might be marked as frozen, preventing calls or add-on purchases. - **Dashboard Billing Bug**: There could be a bug in the dashboard billing that prevents triggering payments. Some troubleshooting steps you can try: - Check your card details are correct and up-to-date - Try using a different payment method - Contact your bank to ensure there are no new restrictions on your card - Update your card information and retry any past due payments ## Recovering Lost Payment History To recover your lost payment history, you can try these steps: 1. **Check the Billing Page**: Navigate to the [billing page](https://dashboard.vapi.ai/org/billing) where your payments should be displayed in a table with pages. 2. **Download Invoices**: In the payment history table, find the relevant credit purchase and click on Download Invoice. 3. **Access Usage Information via Dashboard**: Log in to your VAPI dashboard and navigate to the 'Billing' section to view usage reports. 4. **Use the Analytics API**: You can use the analytics API to calculate past usage and billing information if you're comfortable with API calls. ## Moving to Vapi Startup Regarding the offer to move to Vapi Startup, here's what you should know:

Hey gzqq, VAPI Startup Plans give you 1000 minutes/month. Once you consume this limit, we'll ask you to upgrade to a Pay-As-You-Go plan. Under this plan, you won't be able to use your credit for VAPI services, and you can only use credits for purchasing add-ons. Let me know if you have more questions or require further help.

I am not interested in the free minutes, since it has a lot of restrictions (based on the comments in discord) to be honest with you, I will apply for start up with sales in the coming weeks, once we have a reliable way to use VAPI, we are struggling with certain stuff, mostly reliability and latency related.

Honestly speaking, most of our users don't have that much context . All they interpret is from other conventions and threads. You won't be having any latency error under the VAPI free plan as they might have mentioned. Our motive is to give you credits to do your POCs before even deciding to push for a market fit or before even launching your product. If you still want to shift to pay-as-you-go, you can share your organization ID and I will share the same with Team.