Hi there! 👋 I'd be happy to help you understand Vapi's pricing for your tourism customer service application!
I don't have tourism-specific pricing information, but I can definitely help you understand how Vapi's pricing works for your call volume and duration.
Based on the information I found, here's what you should consider for your pricing calculation:
### Base Platform Fee
Vapi charges a platform fee of $0.05 per minute (prorated per second) for calls. For your volume of 20 calls per day at 5 minutes each, that's approximately:
- 20 calls × 5 minutes × 30 days = 3,000 minutes per month
- 3,000 minutes × $0.05 = $150 per month for the Vapi platform fee
### Additional Costs to Consider
According to [Vapi's pricing documentation](
https://docs.vapi.ai/pricing), you'll also need to account for:
1. **Telephony costs**: These are charged at-cost and depend on your telephony provider. If using Twilio, these can add up to around $0.20 per minute according to [Discord discussions](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336010280819359845).
2. **Speech-to-Text (STT)**: Typically billed per minute by the provider you choose.
3. **LLM inference**: Often billed per-token by the model provider.
4. **Text-to-Speech (TTS)**: Usually billed per-character by the voice provider.
5. **Phone numbers**: Billed at $2 per month according to [Discord information](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336232411096285264).
### Getting Started
Every new Vapi account receives [$10 in free credits](
https://docs.vapi.ai/pricing) to test your voice workflows, so you can start experimenting without a credit card.
For your specific call volume, you might also want to check out Vapi's Enterprise plans, which could offer cost advantages for consistent usage.
Would you like more information about any specific aspect of the pricing structure or help estimating costs with particular providers?
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