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Payment Issues
# support
a
I been trying to refill my call credits, however it always gives me an error. I have tried changing the card, no matter whichever card I use it still doesn't work. https://cdn.discordapp.com/attachments/1354790524858536038/1354790525210722314/Screenshot_2025-03-27_at_14.12.56.png?ex=67e69280&is=67e54100&hm=5fb0ba1459a86e18dcb6f69af8a377eb2d0e47972f5c573d91e3d64e46821f7a&
v
Hi there! I'm sorry to hear you're having trouble refilling your call credits. 👋 I can see you're encountering a Stripe payment error when trying to update your payment method. While I don't have visibility into your specific account details, I can definitely help explain what might be happening and suggest some troubleshooting steps. ## Possible Reasons for the Error There are several potential reasons why you might be seeing the "Your card was declined" error: 1. **Card-related issues**: - Restrictions on online or international transactions - Insufficient funds - Incorrect billing information - Typos or outdated card information - Expired card - [According to our documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335754200868716564) 2. **Bank-related issues**: - Your bank may have declined the payment and directed Stripe to block future attempts - [This has happened to other users](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335754200868716564) 3. **System-level issues**: - There might be a problem with the billing system itself - One user reported: "My card I had on file was deactivated and I tried to go in and change the card but your billing system still keeps showing declined even on 5 of my cards... It's definitely a system problem" [according to this thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1337916314877952093) ## Troubleshooting Steps Here are some steps you can try: 1. **Double-check your card details**: Ensure all information is correct, including billing address 2. **Contact your bank**: Ask if they're blocking transactions to Vapi or Stripe 3. **Try updating your card and retrying past dues**: This resolved the issue for another user [as mentioned here](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343622812568387584)
4. **Check your account status**: Verify there are no restrictions on your account Regarding the "No payment history found" message, this could be related to your organization ID settings or because previous payment attempts were blocked by your bank [as noted in this discussion](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342111216251965440). Would you like me to provide more specific troubleshooting steps or information about call credits in Vapi? Sources: - [Discord Thread about Card Declined Error](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335754200868716564) - [Discord Thread about System Problems](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1337916314877952093) - [Discord Thread about Updating Card and Retrying](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343622812568387584) - [Discord Thread about No Payment History](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342111216251965440)
a
This is also happening to my clients on their organization
Also I cannot seem to update to Vapi's new pricing interface either, not sure if its an issue on my end or a system issue since it's happening with clients too. https://cdn.discordapp.com/attachments/1354790524858536038/1354805734314999948/image.png?ex=67e6a0aa&is=67e54f2a&hm=6fcb95649fbfb6ab3fdeb2a5382b7aacd8c07b8d1a89930bbdfce73950f1ff86&
this is happening on vapi account: alin@list-ai.io
k
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