Numbers are spoken unclear or "HM".
# support
p
I am using finnish language. All text is just fine but numbers spoken are unclear or "empty". Finnish langage works well in normal text (alphabets) I am using 11labs - scribe in transcripting and 11labs - Sarah in voice. I have also tested Deepgram - Nova 2 and deepgram asteria and many more.... Language is excellent in finnish but numbers fails. Any Ideas?
v
Hi there! 👋 I understand you're having issues with number recognition in Finnish using various transcription and voice services. While the alphabetic text works well, the numbers are coming through as unclear or empty. Based on the information I've found, here are some potential causes and solutions for your issue: ### Check Language Configuration Make sure your transcription language is correctly set to Finnish ("fi"). According to information I found, sometimes there can be a mismatch between the configured language and the spoken language, which can cause issues. For example, in one case the transcriber language was set to German ("de") instead of the intended language, causing problems with recognition. ### Adjust Endpointing Settings The default endpointing settings might be too aggressive, especially for numbers. According to [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343636482874933340), increasing the endpointing value to 300ms and the
waitSeconds
to 0.8 might give the system more time to process number sequences accurately. ### Try SSML Parsing For the 11labs voice output, enabling SSML parsing might improve pronunciation of numbers. Make sure to set
enableSsmlParsing
to
true
in your configuration. This can help with more accurate pronunciation of specific words and numbers. ### Consider Number Formatting The way numbers are formatted and processed can lead to misinterpretations. According to [documentation I found](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342349738032500736), you might need to modify how numbers are formatted in your prompts. For instance, try outputting values as text rather than digits (e.g., "three hundred" instead of "300"). ### Try Different Voice Models
Some users have reported success by switching to different voice models from the same provider or trying a different provider altogether. The "turbo model" from 11labs has been suggested as a potential alternative that might handle numbers better. ### Check Audio Quality Ensure that your audio input is clear and free from background noise, as poor audio quality can negatively impact transcription accuracy, especially for numbers. ### Test in Provider Playgrounds Testing your audio directly in the provider's playground (like Deepgram's playground) might help diagnose whether the issue is with the provider's model or with the integration. Is there any specific configuration you're currently using that you'd like me to provide more targeted advice on? Sources: - [Troubleshooting number recognition issues in Finnish speech-to-text systems](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342394397211496519) - [11labs scribe number recognition problems with Finnish language](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338644573207007304) - [Deepgram Nova 2 number recognition problems with Finnish language](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343636482874933340) - [Common causes of number recognition errors in Finnish speech-to-text](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342349738032500736)
k
Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!